6 Replies Latest reply on Jun 1, 2015 8:53 AM by michael_schneider

    GTI Cloud URL Database

    thetimelord

      Hi,

       

      I've problems reaching the TrustSecure Cloud. In the logfiles there is the following error message:

       

      [2015-06-01 10:08:16.629 +02:00] [URLPlugin] [TSNetDnsFailure] Warning: TS_NET_DNS_FAILURE was returned by CTrustedSourceLibProxy::TS_NetLookupConfigureInternal. GTI web database will recover from that problem.

      [2015-06-01 10:08:16.945 +02:00] [URLPlugin] [TSNetDnsFailure] Warning: TS_NET_DNS_FAILURE was returned by CTrustedSourceLibProxy::TS_NetLookupConfigureInternal. GTI web database will recover from that problem.

      [2015-06-01 10:16:25.152 +02:00] [URLPlugin] [TSTimeout] TrustedSource Connection timed out. In function 'CTrustedSourceLibProxy::TS_RateUrlExtended'.

      [2015-06-01 10:16:25.152 +02:00] [ ERRORS LOG FLOOD - RELEASED ] 23 times within the last 4ms [B621A00BE3CFA46C][>>> [URLPlugin] [InternalError] 'Cannot fetch feedback result. Reason: Connection to cloud timed out.' <<<] [2015-06-01 10:16:25.152 +02:00] [URLPlugin] [InternalError] 'Cannot fetch feedback result. Reason: Connection to cloud timed out.'

       

       

      This error we have since this morning.. can someone confirm that or can tell me which URL the proxy uses for reacing the cloudservice?

       

      Br