You can try following these Guidelines/Instructions ; What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal
All the best,
McAfee Community Moderator
Thank you. That was the exact page I found to start this whole thing! I appreciate the help
You are quite welcome You should receive a confirmation from McAfee Labs when your submission is sent. Allow the appropriate time for the Labs to process/analyze (3-4) days.
If not resolved by then, Kindly post back the Analysis ID # you should have received with your confirmation.
And we can contact someone from McAfee Labs on your behalf, and quite possibly expedite the process.
All the Best,
It's been over a week and no action has been taken or at least none that was sent to me. What do I do now? I can't use the program on either of my computers because I have McAfee installed on both!
Did you follow the instructions from the Document I inserted ? If you submitted the Detection successfully, you would have received an almost immediate confirmation, with an Analysis ID #.
Yes, I followed the instructions. Here is my email that I sent to virus research; perhaps there's an error?
False Artemis! Artemis!D193B9A1C831
Peter Brown ' Personal Email Address removed By Moderator '
5/29/2015 11:21 AM
This is my older version of Newsleecher and has been checked previously
by Norton as safe. I want it excluded from scan, but it never showed up
in the "quarantined and trusted items" so that I could mark it!
-- Peter Brown Reply to 'Personal Phone number and Email Address Removed By Moderator'
If you zipped it and password protected it. You should have received a confirmation. You can also try running the McAfee Getsusp Tool. Simply remember to add your email address under 'Preferences' before scanning.
During the interim, I will contact a Engineer on your behalf. However please keep in mind it is the weekend. I am going to remove your personal phone number/email address for your own safety.
All the Best,
Also there is a 10Mb limit on file size for teh submission as CD says you should have received an immediate reply with an analysis ID number included.
I just realized that when I had sent the email message, I did not send the file itself, to the virus research address! Now there's a problem: the file that was detected was quarantined, but I was never given the option to mark the file as safe. I found the folder that the zipped quarantined file was saved to, but it's encrypted. If I send it, will McAfee be able to decrypt the file or do they/you need one of the log files to help?