1 Reply Latest reply on Sep 10, 2015 2:49 AM by androns

    [EPO 5.3] Failed to connect to the Software Catalog server

    jaclinton

      Hi guys!

       

      I am new here, and have a problem with EPO 5.3, when a try connect to Software Catalog Server. Ever show me This message:

       

      11/12/14 20:25:50   Com falha: Update Product Compatibility List Subtask (No updates to the list of compatible products occurred. Enforcement of existing list continues.)
      11/12/14 20:25:50   Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.
      11/12/14 20:25:50   Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.
      11/12/14 20:25:51   Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was a connection error: Issue with the certificate (12175).
      11/12/14 20:25:51   Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was a connection error: Issue with the certificate (12175).
      11/12/14 20:25:51   Failed to connect to the Software Catalog server.
      11/12/14 20:25:51   Finish: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.")                    

       

      I try so many things and link, but no sucessful.

      Try this KB74029,

      This server answers to ping epo.mcafee.com, telnet.

       

      I any hope is great.