3 Replies Latest reply on May 26, 2015 1:38 AM by xded

    Remove E-Mail Addresses from ESM - ER1244

    lfj

      Hello All:

       

      I am attempting to remove e-mail addresses of people who have left our organization from ESM (9.4.2). I am doing this through "System Properties>Email Settings>Configure Recipients." When I select an e-mail address to be removed I see an error pop up that reads "One or more of the selected email addresses is currently in use and cannot be deleted. (ER1244)" This happens with any e-mail address that I attempt to remove.

       

      I considered that these e-mail addresses were still being used as report recipients; however, clicking on the button to "Manage email addresses for report recipients" at "System Properties>Reports" just takes me back to the same place where I am unable to delete e-mail addresses with no indication of where "one or more of the selected email addresses is currently in use."

       

      Has anyone encountered this before? What was the solution to tracking down the currently in use e-mail addresses in ESM (short of going through each individual report/alert/etc.)?

       

      Thanks!