2 Replies Latest reply on May 14, 2015 11:32 PM by kwidhalm

    Customer invoice not reaching this client

    eolsen

      I support an Office 365 tenant that tried to send an invoice to a customer and it got denied. 


      Subject: Undeliverable: Customer:(customer name), Invoice No:630193

       

      p02c12m025.mxlogic.net rejected your message to the following email addresses:

      (customer email)
      A problem occurred while delivering your message to this email address. Try sending your message again. If the problem continues, please contact your email admin.

      p02c12m025.mxlogic.net gave this error:
      Denied [a4793455.0.1347365.00-2298.2802193.p02c12m025.mxlogic.net] (Mode: normal)


      I am the email admin, what do we need to do to get this message through to our customer?

        • 1. Re: Customer invoice not reaching this client
          frankm

          I would suggest adding the sender and or domain to your organization allowed senders policy and enable allow to bypass attachment policies as long as this is a trusted sender.

          • 2. Re: Customer invoice not reaching this client
            kwidhalm

            hello eolsen,

             

            The recipient of this message can contact the team responsible for their support to request a false positive investigation.  This will help determine why the message was blocked, and most likely have the filters adjusted to allow the messages going forward.  An allow list entry will also allow the message from the sender to be delivered if the customer does not wish to open an investigation.

             

            Karen Widhalm

            Product Specialist

            SaaS Email and Web Security

            McAfee. Part of Intel Security.