7 Replies Latest reply on May 11, 2015 1:37 PM by halton

    McAfee 32-bit helper

    halton

      I have a two tier question and I am not sure where to put this. My first question is My security was checking for updates yesterday and got to 75% done and was hung up on that and stayed like for a few hours. I rebooted the computer and checked for updates and was informed that I am up to date. Everything was green. I ran the MVT and it told me that there were no issues.

       

      I tried checking for updates manually today and it checked and was told that my McAfee 32-bit helper stopped working.Could the two issues be related? I am including a copy of the error message.

       

      Thank you for your help.

       

      Jerry

       

       

       

      Product

       

      McAfee
      32-bit Helper

       

      Problem

       

      Stopped
      working

       

         Date

        5/9/2015
      11:09 AM

       

         Status

       

       

      Report Sent

       

      Problem
      signature

       

       

      Problem
      Event Name:         APPCRASH

       

       

      Application
      Name:   McHlp32.exe

       

      Application
      Version:            13.6.1599.0

       

      Application
      Timestamp:      54f0a5e6

       

      Fault Module
      Name:            ntdll.dll

       

      Fault Module
      Version:        6.0.6002.19346

       

      Fault Module Timestamp:   55024174

       

      Exception
      Code:      c0000005

       

      Exception
      Offset:     00044958

       

      OS Version:  6.0.6002.2.2.0.768.3

       

      Locale ID:      1033

       

      Additional
      Information 1:    fd00

       

      Additional
      Information 2:    ea6f5fe8924aaa756324d57f87834160

       

      Additional
      Information 3:    fd00

       

      Additional
      Information 4:    ea6f5fe8924aaa756324d57f87834160

       

       

      Extra
      information about the problem

       

       

      Bucket ID:      1056974596