1 2 Previous Next 13 Replies Latest reply on May 4, 2015 10:55 PM by aus_mick

    ePO 5.1 system tree sorting doesn't work automatically

    alby99

      I have a couple of ePO 5.1.1 servers both of which display the same characteristics in that system tree sorting does not happen automatically, which I was of the understanding should happen.

       

      In Server Settings the System Tree Sorting option is set to Sort systems on each agent-server communication.

      I have created Tags for my various server and workstation types which are evaluated on each agent-server communication.

      I have created a system tree with subtrees and subgroups into which the Tags should be sorted. In each of the sub groups I have set a Sorting criteria based on the various tags.

       

      No automated sorting ever takes place although if I initiate a manual sort from the System Tree (Actions / Directory Management / Sort Now or Test Sort) the tree is correctly sorted. Have I missed something, or is my understanding of what is supposed to happen just wrong? Do I need to create a server task to automate the sorting?

       

      Thanks,

      Simon

        • 1. Re: ePO 5.1 system tree sorting doesn't work automatically
          andrep1

          Have a look at these options in the server settings:

            
            
            

           

          With the manual sort, it would always work

           

          HTH

          • 2. Re: ePO 5.1 system tree sorting doesn't work automatically
            alby99

            Unfortunately, per my original posting, the servers settings are set to Sort systems on each agent-server communication. See below.

             

            System Tree sorting: 

                  
                  
                
            • 3. Re: ePO 5.1 system tree sorting doesn't work automatically
              aus_mick

              Have you confirmed that System Tree Sorting is enabled for your systems?

              • 4. Re: ePO 5.1 system tree sorting doesn't work automatically
                alby99

                Per my previous post, System Tree sorting is set to Sort systems on each agent-server communication, in addition Tags are evaluated on each agent-server communication. The Tag evaluation works fine but not the system tree sorting.

                 

                Is there somewhere else I need to look?

                 

                Thanks

                • 5. Re: ePO 5.1 system tree sorting doesn't work automatically
                  alby99

                  I've just done a quick check of what I originally wrote only to find that doing a manual sort using the Actions / Directory Management / Sort Now option does not in fact work. Doing a Test Sort does work ie it correctly identifies where the selected machines should be placed in the System Tree, and if you subsequently choose to move them, they do in fact end up where they should be. So perhaps the Sort algorithm is working but the Move part of it (in Sort Now) isn't.

                  • 6. Re: ePO 5.1 system tree sorting doesn't work automatically
                    andrep1

                    So is everything is in lost and found ?

                    • 7. Re: ePO 5.1 system tree sorting doesn't work automatically
                      alby99

                      You might think that everything would end up in Lost&Found but no, that has not happened. There are 2 machines only in Lost&Found, both show as managed and have valid Tags, although neither has communicated within the last 17 days. I have tried sorting a subset of machines which are in My Organisation\MyDomain and they should be moved, based on their tags, to a mix of subgroups below MyDomain but they stubbornly refuse to move. I have tried sorting both managed and unmanaged machines, but none of them is moved anywhere. A Test Sort shows that all of the unmanaged machines should be moved to Lost&Found and that all managed machines should be moved to their respective sub groups, it just doesn't happen when Sort Now is chosen.

                      • 8. Re: ePO 5.1 system tree sorting doesn't work automatically
                        aus_mick

                        Have you checked each system doesn't have Sorting disabled? Easiest way to is add the System Tree Sorting property to your System Tree view. You can enable your tagging criteria to evaluate on each agent-server communication and have a global System Tree Sorting setting to sort on each agent-server communication, however if sorting of the system is disabled it wont be sorted, even if you attempt to manually.

                         

                        System_Tree_Sorting_Status.jpg

                         

                        If sorting is disabled you can change the status by select the target systems and from Actions | Directory | Change Sorting Status).

                         

                        Change_Sorting.jpg

                         

                        HTH, Mick

                        • 9. Re: ePO 5.1 system tree sorting doesn't work automatically
                          alby99

                          Mick,

                           

                          Thanks, you've nailed the problem on the head. I had no idea that you needed to enable system tree sorting per device. Kinda defeats the purpose I would have thought. Surely there is a way to have your devices automatically sorted into the appropriate sub-group without first having to enable System Tree Sorting on each device? I'm sure I can create a server task to do that, and in fact already do for some devices for which there are insufficient tagging options.

                           

                          Regards,

                          Simon

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