Best you contact Mcafee Mobile support for the country you are in or chat to your own country if you are in another country.
We mods cannot help unfortunately
3. Mobile Support (Free)
McAfee Mobile Support is a dedicated free support for Mobile Product Issues such as Lost PIN/ Phone Lock / Activation Issues and other Issues related to Mobile devices. Users can contact Mobile Support just like Technical Support above through Chat / Phone /Email (Country dependant).
McAfee Mobile Support can be accessed from the below link
Mobile devices include SmartPhones , Ipads, Tablet, Iphone, Blackberry mobile, Devices running Android OS.
Mobile Support will not offer assistance related to Account such as Refund for Mobile Subscription etc. You need to contact Customer Service for Account related issues though you have a Mobile Device Subscription.
McAfee Mobile Security - Smartphone Edition
McAfee Mobile Security - Tablet Edition
McAfee Family Protection - Android Edition
McAfee Wavesecure - Smartphone Edition
McAfee LiveSafe Mobile Security - Smartphone Edition
McAfee LiveSafe Mobile Security - Tablet Edition
McAfee All Access Mobile Security - SmartPhone Edition
McAfee All Access Mobile Security - Tablet Edition
Moved to Mobile Products.