3 Replies Latest reply on Mar 27, 2015 9:41 AM by Peter M

    Encryption 7.1 issue

    jamiecsw

      We have recently started using McAfee Drive Encryption 7.1 on four laptops.  We configured the policies and deployed the software and everything was working fine.  Then today we have a call from a user saying the laptop is not recognising her encryption user.  We check ePO and discover that the laptop, along with another 2 of the 4 have no information in ePO other than the original object created from the AD sync.

       

      Is there a way to get into the encrypted laptop if no users are being recognised?