Sorry, that got sent too soon.
Anyway, to finish ---
He said there was an issue with the server. So I asked if it will be fixed and he said it was probably just down for maintenance.
Maintenance for 2 weeks at all different times of the day, all day?
He didn't have an answer for that so I am now frustrated and fed up with McAfee and with their customer support.
If someone has a fix for this, great; otherwise I am leaving McAfee and going somewhere else. I hate to since I already paid them but I can't deal with this type of customer service.
Thank you in advance and sorry for the rant about their customer support but that is one big issue for me.