0 Replies Latest reply on Mar 19, 2015 9:45 AM by shridharsr

    EEPC status : System is upgradeable

    shridharsr


      Hi Team,

      Win 7 64 bit

      EPO 4.6.7

      safeboot 5.2.5

      EEPC 7.x

      No compatible products installed

       

      On this system McAfee EEPC status is appearing as : upgradeable and Encrypted

      In installed products list, I can see safeboot 5.x version, Suspecting that it is encrypted with the safeboot not with the EEPC 7.x. and it failed to upgrade.

       

      Tried steps:

      Deployed the EEPC 7 from ePO, it installed, but failed active.

      Tried to decrypt hard disk, remove safeboot with safetech iso but it was not allowing me to enter the username or password getting error:

      "Safetech : Authenticating the user failed with error: E005004 "

       

       

      Could you please suggest how can I proceed on this:

       

      In the MfeEpe.log I can see the below error:

      2015-03-19 09:46:53,671 INFO    LoggingService                       ===== Service Started =====

      2015-03-19 09:46:53,671 INFO    LoggingService                       Running EEAgent version: 7.0.0.311

      2015-03-19 09:46:53,671 INFO    LoggingService                       Operating system reported as: Windows 5.1

      2015-03-19 09:46:53,671 INFO    LoggingService                       BIOS reported as: IBM    - 1270

      2015-03-19 09:46:53,687 INFO    MfeEpeDiscoveryService               Initialized successfully

      2015-03-19 09:46:53,687 INFO    MfeEpeDiscoveryService               Service started successfully

      2015-03-19 09:46:53,687 INFO    MfeEpePluginInformationService       Initialized successfully

      2015-03-19 09:46:53,687 INFO    MfeEpePluginInformationService       Service started successfully

      2015-03-19 09:46:53,859 INFO    MfeEpeCoreEncryptionPlugin           MfeEpeEncryptionService initialized successfully

      2015-03-19 09:46:53,859 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2015-03-19 09:46:57,093 INFO    MfeEpeProductDetectionPlugin         MfeEpeProductDetectionService initialized successfully

      2015-03-19 09:46:57,093 INFO    EpoPlugin                            MfeEpeServiceDCServer initialized successfully

      2015-03-19 09:46:57,093 INFO    MfeEpeServiceLPCServer               Initialized successfully

      2015-03-19 09:46:57,093 INFO    MfeEpePcEncryptionProviderPlugin     MfeEpeEncryptionService initialized successfully

      2015-03-19 09:46:57,109 INFO    MfeEpePcEncryptionProviderPlugin     MfeEpeEncryptionProviderService initialized successfully

      2015-03-19 09:46:57,109 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2015-03-19 09:46:57,109 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully

      2015-03-19 09:46:57,109 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2015-03-19 09:46:57,109 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully

      2015-03-19 09:46:57,109 INFO    EpoPlugin                            Service Started Successfully

      2015-03-19 09:46:57,125 INFO    MfeEpeServiceLPCServer               Service Started Successfully

      2015-03-19 09:46:57,140 INFO    MfeEpePcEncryptionProviderPlugin     Service Started Successfully

      2015-03-19 09:46:57,140 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2015-03-19 09:46:59,515 INFO    PcSystem                             Starting (BIOS, upgradable (major))

      2015-03-19 09:47:01,484 INFO    PcSystem                             Started

      2015-03-19 09:47:14,734 INFO    MfeEpeServiceLPCServer               LPC state initialized.

      2015-03-19 09:47:14,750 INFO    MfeEpeServiceLPCServer               Initial LPC state created.

      2015-03-19 09:47:14,750 INFO    MfeEpeServiceLPCServer               LPC services started.

      2015-03-19 09:47:14,750 INFO    MfeEpeServiceLPCServer               Service initialized.

      2015-03-19 09:47:14,750 INFO    MfeEpeKeyServerService               Initialized successfully

      2015-03-19 09:47:14,750 INFO    MfeEpeKeyServerService               Service Started Successfully

      2015-03-19 09:47:14,781 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested service is not available

      2015-03-19 09:47:33,859 WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeGenInfoHandler.cpp: EPE_gen_info_handler::handle_machine_info_query: 326: [0xEE0C0007] ..\..\..\Src\FsFat32\EpeFsFat32.cpp: EPE_fs_fat32::test_mount_cookie: 1237: File system not mounted

      2015-03-19 09:47:45,750 INFO    MfeEpeServiceLPCServer               LPC channels subscribed.

      2015-03-19 09:47:50,781 WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeGenInfoHandler.cpp: EPE_gen_info_handler::handle_machine_info_query: 326: [0xEE0C0007] ..\..\..\Src\FsFat32\EpeFsFat32.cpp: EPE_fs_fat32::test_mount_cookie: 1237: File system not mounted

      2015-03-19 09:50:54,533 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler

      2015-03-19 09:51:04,956 INFO    EpoPlugin                            enforcePolicy: new policy store created (session 1426758434).

      2015-03-19 09:51:06,034 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users (i.e. non-default UBP users) before enforcing policy.

      2015-03-19 09:51:08,113 INFO    EpoState                             == Start of policy enforcement ==

      2015-03-19 09:51:08,144 INFO    StatusService                        Policy enforcement has started

      2015-03-19 09:51:08,144 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.

      2015-03-19 09:51:08,144 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event

      2015-03-19 09:51:09,519 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event

      2015-03-19 09:51:10,285 INFO    DomainUsers                          Found new (unprocessed in this session) local domain user: \\##\#####

      2015-03-19 09:51:10,285 INFO    EpoPlugin                            userHandler: dispatching EPOAddDomainUsers event to McAfee Agent

      2015-03-19 09:51:10,285 INFO    EpoPlugin                            userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB78165).

      2015-03-19 09:51:10,738 INFO    StatusService                        Creating Event to request data for local domain users

      2015-03-19 09:51:11,879 WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeGenInfoHandler.cpp: EPE_gen_info_handler::handle_machine_info_query: 326: [0xEE0C0007] ..\..\..\Src\FsFat32\EpeFsFat32.cpp: EPE_fs_fat32::test_mount_cookie: 1237: File system not mounted

      2015-03-19 09:54:08,925 WARNING EpoMaLpcLog                          Service not available

      2015-03-19 09:54:08,941 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response

      2015-03-19 09:54:08,941 INFO    StatusService                        Received data for local domain users

      2015-03-19 09:54:08,972 INFO    EpoPlugin                            epoAudit: dispatching audits to AgentHandler

      2015-03-19 09:54:09,534 INFO    EpoPlugin                            userHandler: System is upgradeable