We have bought 13 new laptops. After installing the software and having the encryption process start, the end users experiencing the freeing issue, they cannot use keyboard, touch pad, touch screen and external mouse. The screen still displays the default McAfee Endpoint Encryption picture. They have to press power button and reboot their laptops, two sometimes three times, and then works. This is very annoying. This happens regardless of which user is attempting to log into the system.