2 Replies Latest reply on Mar 12, 2015 1:36 AM by M Bagheryan M

    Network Security Manager's Threat Analyzer Blank Screen

    cmartinez

      Real-time Threat Analyzer loads after clicking into the 'View Alerts & PCAPs' button within NSM.  Once the window pops up it displays a blank grey screen. All that is displayed on the screen is the McAfee toolbar at the top to click into "Dashboard" and "Preferences".


      Has anyone experienced a similar issue with not being able to view alerts and PCAPs? This has been tested on Windows 7, Windows 8.1, Chrome, Firefox, and IE. All result in a grey blank screen.

        • 1. Re: Network Security Manager's Threat Analyzer Blank Screen
          exbrit

          Moved provisionally to Network Security Platform (NSP, NIPS, NAC, NTBA) for faster support.

          ---

          Peter

          Moderator

          • 2. Re: Network Security Manager's Threat Analyzer Blank Screen
            M Bagheryan M

            Hi,

            At first you have to check your browser compatibility which I offer IE v. 9.0-11.0U .

            Also for Real-time Threat Analyzer, check the version of your java which have to be compatible with your NSM.



            Read the Below Article:

             

            Supported Java Runtime Environments (JRE) for Network Security Manager

            Technical Articles ID:  KB55469
            Last Modified:  2/3/2015

             


             

            Environment

            McAfee Network Security Manager

             

             

            Summary

            Network Security Server software (client-side JREs only) versions are bundled with the Manager software as follows:


            Manager ReleaseClient JRE
            8.0.5.111.7.0_45 (Default, 32-bit and 64-bit)
            8.0.5.91.7.0_25 (Default, 32-bit and 64-bit)
            7.5.5.71.7.0_25 (Default, 32-bit and 64-bit)
            1.6.0_32 (32-bit and 64-bit)
            7.5.5.61.7.0_21 (Default, 32-bit and 64-bit)
            1.6.0_32 (32-bit and 64-bit)
            7.5.3.111.7.0_11 (Default, 32-bit and 64-bit)
            1.6.0_32 (32-bit and 64-bit)
            7.1.5.141.7.0_25 (Default, 32-bit and 64-bit)
            1.6.0_32 (32-bit and 64-bit)
            7.1.5.101.7.0_25 (Default, 32-bit and 64-bit)
            1.6.0_32 (32-bit and 64-bit)
            7.1.3.51.7.0_4 (Default, 32-bit and 64-bit)
            1.6.0_32 (32-bit and 64-bit)
            1.5.0_22
            7.0.3.101.6.0_26 (Default)
            1.5.0_22
            6.1.1.341.6.0_32 (Default, 32-bit and 64-bit)
            1.7.0_4 (32-bit and 64-bit)
            1.5.0_22
            6.1.5.131.6.0_30 (Default, 32-bit and 64-bit)
            1.5.0_22
            6.1.5.5, 6.1.1.27, 6.1.1.23, 6.1.1.141.6.0_26 (Default, 32-bit and 64-bit)
            1.5.0_22
            6.1.1.71.6.0_23 (Default, 32-bit and 64-bit)
            1.5.0_22

             


            NOTES:

            • Default means that this JRE version is pushed from Network Security Server to the client.
            • The JRE is pushed to the client (if necessary) after a check for the current version installed on the client is completed.
            • If you need to use a different JRE version in your environment, edit the Minimum NSM client side JRE version entry inems.properties under /App/Config in the install path.
            • This is a self-documented file that gives instructions for editing the value.
            • There is no harm in trying the latest JRE. If it does not work, uninstall it and re-install the bundled version.
            • Development tested JRE with default settings. Enhancement of the security setting of JRE is not prohibited. However, if you encountered any issues, reset the JRE settings to default for troubleshooting.

             

             

             

            Enjoy.

            M.B.M