Lets take these one at a time.
Do the endpoints report no DAT version actually have VSE installed?You can filter the Pie Chat in step four using the "Installed Products" attribute for contains Virusscan for example. Without knowing the details of the filter we would be guessing here, but if the system page for the endpoint shows no information for DAT version I would suggest it doesnt have one installed, or a product that needs one.
Not being able to restart the McAfee Framework service - this is most likely due to the VirusScan Access pRotect Policy which has the "Prevent McAfee Services from being Stopped" enabled.
Certified McAfee Product Specialist - ePO
Much appreciated for the reply
all the endpoint have VSE 8.8 installed on them some have 8.7,
"system page for the endpoint shows no information for DAT version I would suggest it doesnt have one installed, or a product that needs one" i also thought this mite be the case, i re-installed to make product was correctly installed and am still getting the same blank on system tree.
Can I ask which version of ePO you are using please?
In my case, I use Super DAT at client site (download and install Super DAT), and then at the client site do collect and send props from McAfee Agent Status Monitor, or user wake up agent at ePO console for that specific client, remember to chose "Retrieve all properties even if they haven't changed since the last time they were collected. If unchecked only retrieve changed properties". The DAT version will be fill-up then.
Note: before apply Super DAT make sure you have the right Scan Engine, New DAT will not apply to the system with absolute Scan Engine.
I see you install the engine for both 32-bit and 64-bit, actually you only need one engine, if you install on the 32-bit O/S then use the 32-bit engine, if you use 64-bit O/S then you can chose to install only the 32-bit or 64-bit depend on the VirusScan Enterprise that you install on that O/S.
can you please check it on the about page at VirusScan enterprise
My recomendation is don't mix and mach, if you install 32-bit agent dan user 32-bit for all other product, also user 64-bit for all product if you user 64-bit engine.