8 Replies Latest reply on Mar 16, 2015 6:34 AM by nhs_it_guy

    VSE 8.8 Patch 4  on Server 2010 won't update

    nhs_it_guy

      Hi,

       

      We are currently rolling out Server 2012 and can install VSE 8.8 fine. We've installed patch 2 then patch 4 but it will not update either automatically or manually. Can anyone assist?

      Thanks,

        • 1. Re: VSE 8.8 Patch 4  on Server 2010 won't update
          llamamecomoquieras

          Is this machine ePO manage or Standalone?

           

          Regards,

           

          Jose

          • 2. Re: VSE 8.8 Patch 4  on Server 2010 won't update
            nhs_it_guy

            Hi,

             

            It's standalone.

             

            Thanks,

            Dave

            • 3. Re: VSE 8.8 Patch 4  on Server 2010 won't update
              rmetzger

              Hi Dave,

               

              Consider simplifying the installation process (thereby eliminating points of failure).

               

              Download the full install of VSE v8.8 Repost w/Patch 4.

              Uninstall VSE on the server.

              Reboot.

              Install the full install w/Patch 4.

              Reboot.

               

              Immediately test the update process. If successful, great.

              (Follow up with watching the daily update process and check how this is going.)

               

              If Not, this eliminates where we need to look.

               

              As a Server, any issues beyond this should be directed towards your McAfee Support Rep who can help resolve whatever is causing the problem(s).

               

              Let us know how your doing.

              I hope this is 'Helpful.'

               

              Ron Metzger

              • 4. Re: VSE 8.8 Patch 4  on Server 2010 won't update
                nhs_it_guy

                Hi,

                 

                This does seemed to have helped a bit, but it is still failing, see below for log:

                 

                 

                06/03/2015    15:34:00    TEST\administrator    Starting task: AutoUpdate

                06/03/2015    15:36:02    TEST\administrator    Checking update packages from repository NAIHttp.

                06/03/2015    15:36:02    TEST\administrator    Initializing update...

                06/03/2015    15:36:02    TEST\administrator    Downloading catalog.z.

                06/03/2015    15:36:02    TEST\administrator    Verifying catalog.z.

                06/03/2015    15:36:02    TEST\administrator    Extracting catalog.z.

                06/03/2015    15:36:02    TEST\administrator    Loading update configuration from: catalog.xml

                06/03/2015    15:36:02    TEST\administrator    These updates will be applied if they are in the repository:  Engine, DAT, VSCANCEU1000, EXTRADAT1000, BOCVSE__1000, SUPERDAT1000, VIRUSCAN8800.

                06/03/2015    15:36:02    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:36:02    TEST\administrator    Verifying V2engdet.mcs.

                06/03/2015    15:36:02    TEST\administrator    Downloading V2engdet.mcs.

                06/03/2015    15:36:02    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:36:02    TEST\administrator    Starting Engine update.

                06/03/2015    15:36:02    TEST\administrator    Downloading engmin.zip.

                06/03/2015    15:36:02    TEST\administrator    Downloading engmin64.zip.

                06/03/2015    15:36:02    TEST\administrator    File engmin64.zip could not be verified. Downloading complete file again.

                06/03/2015    15:36:02    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:36:02    TEST\administrator    Verifying V2datdet.mcs.

                06/03/2015    15:36:02    TEST\administrator    Downloading V2datdet.mcs.

                06/03/2015    15:36:02    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:36:02    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:36:02    TEST\administrator    Starting DAT update.

                06/03/2015    15:36:02    TEST\administrator    Downloading DAT.

                06/03/2015    15:36:02    TEST\administrator    Downloading gdeltaavv.ini.

                06/03/2015    15:36:02    TEST\administrator    Downloading avvdat-7731.zip.

                06/03/2015    15:37:16    TEST\administrator    File avvdat-7731.zip could not be verified. Downloading complete file again.

                06/03/2015    15:38:36    TEST\administrator    Error occurred while verifying avvdat-7731.zip.

                06/03/2015    15:38:36    TEST\administrator    Update failed to version 5700.7163.

                06/03/2015    15:38:36    TEST\administrator    Update failed to version 7731.0000.

                06/03/2015    15:38:36    TEST\administrator    Verifying BocDet_VSE.McS.

                06/03/2015    15:38:36    TEST\administrator    Downloading BocDet_VSE.McS.

                06/03/2015    15:38:43    TEST\administrator    Searching available updates for BOC DAT.

                06/03/2015    15:38:43    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:38:48    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:38:48    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:38:48    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:38:50    TEST\administrator    Product(s) running the latest BOC DAT.

                06/03/2015    15:38:50    TEST\administrator    Update Finished

                06/03/2015    15:39:01    TEST\administrator    Checking update packages from repository NAIFtp.

                06/03/2015    15:39:01    TEST\administrator    Initializing update...

                06/03/2015    15:39:01    TEST\administrator    Verifying catalog.z.

                06/03/2015    15:39:01    TEST\administrator    Extracting catalog.z.

                06/03/2015    15:39:01    TEST\administrator    Loading update configuration from: catalog.xml

                06/03/2015    15:39:02    TEST\administrator    These updates will be applied if they are in the repository:  Engine, DAT, VSCANCEU1000, EXTRADAT1000, BOCVSE__1000, SUPERDAT1000, VIRUSCAN8800.

                06/03/2015    15:39:02    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:39:09    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:39:09    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:39:09    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:39:10    TEST\administrator    Verifying V2engdet.mcs.

                06/03/2015    15:39:10    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:39:16    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:39:16    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:39:16    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:39:17    TEST\administrator    Starting Engine update.

                06/03/2015    15:39:18    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:39:24    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:39:24    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:39:24    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:39:25    TEST\administrator    Verifying V2datdet.mcs.

                06/03/2015    15:39:25    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:39:32    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:39:32    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:39:32    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:39:39    TEST\administrator    Starting DAT update.

                06/03/2015    15:39:39    TEST\administrator    Downloading DAT.

                06/03/2015    15:39:40    TEST\administrator    Downloading gdeltaavv.ini.

                06/03/2015    15:39:46    TEST\administrator    Downloading avvdat-7731.zip.

                06/03/2015    15:43:11    TEST\administrator    Pre-notifying for EngineDAT update.

                06/03/2015    15:43:11    TEST\administrator    Backing up file(s) Engine DAT

                06/03/2015    15:43:11    TEST\administrator    Copying Engine.

                06/03/2015    15:43:57    TEST\administrator    Update failed to version Engine: 5700.7163 DAT: 7731.0000.

                06/03/2015    15:43:57    TEST\administrator    Verifying BocDet_VSE.McS.

                06/03/2015    15:43:57    TEST\administrator    Searching available updates for BOC DAT.

                06/03/2015    15:43:57    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:44:04    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:44:04    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:44:05    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:44:05    TEST\administrator    Product(s) running the latest BOC DAT.

                06/03/2015    15:44:06    TEST\administrator    Update Finished

                06/03/2015    15:51:37    TEST\administrator    Starting task: AutoUpdate

                06/03/2015    15:53:39    TEST\administrator    Checking update packages from repository NAIHttp.

                06/03/2015    15:53:39    TEST\administrator    Initializing update...

                06/03/2015    15:53:39    TEST\administrator    Verifying catalog.z.

                06/03/2015    15:53:39    TEST\administrator    Extracting catalog.z.

                06/03/2015    15:53:39    TEST\administrator    Loading update configuration from: catalog.xml

                06/03/2015    15:53:39    TEST\administrator    These updates will be applied if they are in the repository:  Engine, DAT, VSCANCEU1000, EXTRADAT1000, BOCVSE__1000, SUPERDAT1000, VIRUSCAN8800.

                06/03/2015    15:53:39    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:53:39    TEST\administrator    Verifying V2engdet.mcs.

                06/03/2015    15:53:39    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:53:39    TEST\administrator    Starting Engine update.

                06/03/2015    15:53:39    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:53:39    TEST\administrator    Verifying V2datdet.mcs.

                06/03/2015    15:53:39    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:53:39    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:53:39    TEST\administrator    Starting DAT update.

                06/03/2015    15:53:39    TEST\administrator    Downloading DAT.

                06/03/2015    15:53:39    TEST\administrator    Downloading gdeltaavv.ini.

                06/03/2015    15:53:39    TEST\administrator    Downloading avvdat-7731.zip.

                06/03/2015    15:53:51    TEST\administrator    File avvdat-7731.zip could not be verified. Downloading complete file again.

                06/03/2015    15:55:12    TEST\administrator    Error occurred while verifying avvdat-7731.zip.

                06/03/2015    15:55:12    TEST\administrator    Update failed to version 5700.7163.

                06/03/2015    15:55:12    TEST\administrator    Update failed to version 7731.0000.

                06/03/2015    15:55:12    TEST\administrator    Verifying BocDet_VSE.McS.

                06/03/2015    15:55:12    TEST\administrator    Searching available updates for BOC DAT.

                06/03/2015    15:55:12    TEST\administrator    Downloading PkgCatalog.z.

                06/03/2015    15:55:17    TEST\administrator    Verifying PkgCatalog.z.

                06/03/2015    15:55:17    TEST\administrator    Extracting PkgCatalog.z.

                06/03/2015    15:55:17    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                06/03/2015    15:55:18    TEST\administrator    Product(s) running the latest BOC DAT.

                06/03/2015    15:55:18    TEST\administrator    Update Finished

                06/03/2015    15:55:23    TEST\administrator    Unable to find a valid repository.

                 

                 

                 

                Thanks again,

                Dave

                • 5. Re: VSE 8.8 Patch 4  on Server 2010 won't update
                  rmetzger

                  nhs_it_guy wrote:

                   

                  06/03/2015    15:34:00    TEST\administrator    Starting task: AutoUpdate

                  06/03/2015    15:36:02    TEST\administrator    Checking update packages from repository NAIHttp.

                  06/03/2015    15:36:02    TEST\administrator    Initializing update...

                  . . .

                  06/03/2015    15:36:02    TEST\administrator    Extracting PkgCatalog.z.

                  06/03/2015    15:36:02    TEST\administrator    Loading update configuration from: PkgCatalog.xml

                  06/03/2015    15:36:02    TEST\administrator    Starting Engine update.

                  06/03/2015    15:36:02    TEST\administrator    Downloading engmin.zip.

                  06/03/2015    15:36:02    TEST\administrator    Downloading engmin64.zip.

                  06/03/2015    15:36:02    TEST\administrator    File engmin64.zip could not be verified. Downloading complete file again.

                  . . .

                  06/03/2015    15:36:02    TEST\administrator    Starting DAT update.

                  06/03/2015    15:36:02    TEST\administrator    Downloading DAT.

                  06/03/2015    15:36:02    TEST\administrator    Downloading gdeltaavv.ini.

                  06/03/2015    15:36:02    TEST\administrator    Downloading avvdat-7731.zip.

                  06/03/2015    15:37:16    TEST\administrator    File avvdat-7731.zip could not be verified. Downloading complete file again.

                  06/03/2015    15:38:36    TEST\administrator    Error occurred while verifying avvdat-7731.zip.

                  06/03/2015    15:38:36    TEST\administrator    Update failed to version 5700.7163.

                  06/03/2015    15:38:36    TEST\administrator   Update failed to version 7731.0000.

                  . . .

                  06/03/2015    15:39:39    TEST\administrator    Starting DAT update.

                  06/03/2015    15:39:39    TEST\administrator    Downloading DAT.

                  06/03/2015    15:39:40    TEST\administrator    Downloading gdeltaavv.ini.

                  06/03/2015    15:39:46    TEST\administrator    Downloading avvdat-7731.zip.

                  06/03/2015    15:43:11    TEST\administrator    Pre-notifying for EngineDAT update.

                  06/03/2015    15:43:11    TEST\administrator    Backing up file(s) Engine DAT

                  06/03/2015    15:43:11    TEST\administrator    Copying Engine.

                  06/03/2015    15:43:57    TEST\administrator    Update failed to version Engine: 5700.7163 DAT: 7731.0000

                  . . .

                  The log seems to contain several attempts at Updating from the NAI http site. Each seem to fail. Can you download the latest 77??xDat.exe (at the moment, 7735xdat.exe) and run that manually. At least lets get the DAT version updated by force.

                   

                  Follow up with a Manual Update to see if the engine version will update.

                   

                  Let us know how things are going.

                  Ron Metzger

                  • 6. Re: VSE 8.8 Patch 4  on Server 2010 won't update
                    Richard Carpenter

                    We have experienced several machines which fail to update the engine due to an mferuntime  DAT issue which we have resolved using the following KB Article

                     

                    Could you confirm if either of these event are in your System log:


                    SOURCE: McLogEvent, ID: 5000, McShield service is started  Engine version :0.0000 DAT version :0.0000


                    SOURCE:
                    McLogEvent, ID: 5022, MCSCAN32 Engine Initialisation failed. Engine returned error: 8


                    Regards

                    Rich

                    Volunteer Moderator

                    Certified McAfee Product Specialist - ePO

                    • 7. Re: VSE 8.8 Patch 4  on Server 2010 won't update
                      PhilR

                      We get the occasional box failing to update like this.  Uninstalling and reinstalling Virusscan usually fixes it.

                       

                      Phil

                      • 8. Re: VSE 8.8 Patch 4  on Server 2010 won't update
                        nhs_it_guy

                        Hi,

                         

                        Thanks for all your help, uninstalling and reinstalling the latest version (with Patch 4) seems to have resolved it.