Moved to Consumer > General.
I assume you rebooted after the MCPR session?
Also make sure that Windows is totally up to date and especially Internet Explorer, even if you never use it, McAfee does use it so to install the software IE must be up to date and at default settings and your Internet connection must be connected.
You can always contact Technical Support free of charge by phone or online chat and they will help with this. See link below.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers
Yes, numerous reboots. All software is up to date. Even tried in safe mode. Still nothing.
Its not a renew subscription. As a COX Communications customer, we are allowed a McAfee product on up to 5 computers.
Then I would suggest contacting either Cox Support/or McAfee Support.
COX sent me here.
What is the link for the McAfee support forums?
In that case, please contact McAfee Technical Support by the Link I inserted in post #1.
Please make certain that there is no malware onboard before contacting support.
You can try some of these Superb Free Tools: Anti-Spyware/Malware & Hijacker Tools
Wishing you all the very best,