1 Reply Latest reply on Jun 9, 2015 2:15 PM by scoutt

    ePO 5.1 Download Software Product List FAILED

    scoutt

      I have read many of discussions pertaining to the product list failing. Nothing has fix my dilemma as of yet. I get a failed message when I try to download an update. And after looking at the log - ePOApSvr.log.

       

      I don't see any errors about certificates of any kind. It is not a proxy issue as I can get out. Ideas?

       

       

      20150224113705    X    #01664    DOWNLOAD_JNI    DownloadManager.cpp(99): Loading Proxy information.

      20150224113705    X    #01664    DOWNLOAD_JNI    DownloadManager.cpp(780): Initialized the work queue with 4 threads.

      20150224113705    X    #03936    CmnLib      Queue 0x244fe590 Get work queue item 10fa8740, cookie=10d9a200, Param1=f7987718, Param2=0, QueueLength=1

      20150224113705    X    #03936    CmnLib      Queue 0x244fe590 Calling WQItem callback function...

      20150224113705    X    #03980    CmnLib      Queue 0x244fe590 Get work queue item 10fa89e0, cookie=10d9a430, Param1=f7987718, Param2=0, QueueLength=0

      20150224113705    X    #03980    CmnLib      Queue 0x244fe590 Calling WQItem callback function...

      20150224113705    I    #03980    DOWNLOAD_JNI    Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

      20150224113705    I    #03980    MCUPLOAD    Connecting directly to server epo.mcafee.com.

      20150224113705    I    #03936    DOWNLOAD_JNI    Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.

      20150224113705    I    #03936    MCUPLOAD    Connecting directly to server epo.mcafee.com.

      20150224113706    E    #03980    MCUPLOAD    Failed to send http request.  Error=12029 (12029)

      20150224113706    I    #03980    DOWNLOAD_JNI    Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp (0 bytes).

      20150224113706    X    #03980    DOWNLOAD_JNI    DownloadManager.cpp(656): Failed downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

      20150224113706    E    #03936    MCUPLOAD    Failed to send http request.  Error=12029 (12029)

      20150224113706    I    #03936    DOWNLOAD_JNI    Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp (0 bytes).

      20150224113706    X    #03936    DOWNLOAD_JNI    DownloadManager.cpp(656): Failed downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.