3 Replies Latest reply on Feb 26, 2015 3:47 PM by jhall2

    Encryption and McAfee Agent 5.0 - system state inactive

    cpromen

      When McAfee Agent 5.0 is installed before encrypting the drive with either EEPC  7.x or DE 7.1 the drive will not encrypt.  The system state remains inactive and the MfeEpe.log.log shows the following errors:

       

      2015-02-18 16:02:03,352 ERROR   MfeEpePcEncryptionProviderPlugin     Failed to get all required system objects during initialization: [0xEE040001] Opening driver

      2015-02-18 16:02:03,352 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully

      2015-02-18 16:02:03,352 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2015-02-18 16:02:03,352 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully

      2015-02-18 16:02:03,352 INFO    EpoPlugin                            Service Started Successfully

      2015-02-18 16:02:03,352 INFO    MfeEpeServiceLPCServer               Service Started Successfully

      2015-02-18 16:02:03,352 INFO    MfeEpeOpalEncryptionProviderPlugin   Service Started Successfully

      2015-02-18 16:02:03,352 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2015-02-18 16:02:03,368 ERROR   MfeEpeOpalEncryptionProviderPlugin   ..\..\..\Src\EpeGenInitHandler.cpp: EPE_gen_init_handler::handle: 279: [0xEE00000B] EPEOPAL_system_pbfs interface (on non-Opal systems this is expected and is NOT an error condition)

      2015-02-18 16:02:03,368 ERROR   MfeEpeOpalEncryptionProviderPlugin   Initialization failed.

      2015-02-18 16:02:03,368 ERROR   MfeEpeCoreEncryptionPlugin           Encryption Provider {6477FB57-DCF1-418E-9948-9F32C57B0FA4} is in FAILURE state. Intialization aborted.

       

      If I simply install the 4.8 patch 2 agent using framepkg.exe /install=agent  /forceinstall the machine switches to active and starts encrypting after checking in with the ePO server.

       

      Anyone else running into this issue?  Any suggestions?