2 Replies Latest reply on Feb 20, 2015 3:03 AM by vagner.silva

    Drive encryption - End user forgot password

    cmurillo

      Hello:

       

      An end user cannot access the data of an encrypted machine because he has forgotten the password. The encrypted machine is not connected to ePO. Below you will find the information related to the encrypted machine:

       

       

      McAfee Drive Encryption Version              7.1.1   

       

      McAfee Agent Version                           4.8.0.1500

      Lptop model                                        hp Probook 4420s

      Operating sytem                                  Windows 7

      Operating system languaje                    Español

       

      Should we use Win tech or safe boot?