1 2 Previous Next 16 Replies Latest reply on Feb 18, 2015 3:40 AM by tanknet

    Login Errors after Installing EPO 5.1.1 Hotfix

    tanknet

      On the EPO Login page I get the following errors

       

      DataChannel - Plugin was excluded from initializing

      AvertAlerts - Plugin was excluded from initializing

      VIRUSCANREPORTS - Dependent plugin EPOCore failed with initialization error

      Notifications - Plugin was excluded from initializing

      SITEADVLICMETA - Dependent plugin PolicyMgmt failed with initialization error

      Countermeasures - Plugin was excluded from initializing

      epoMigration - Dependent plugin EPOCore failed with initialization error

      EPOCore - Plugin was excluded from initializing

      SITEADVMETA - Dependent plugin PolicyMgmt failed with initialization error

      VIRUSCAN8800 - Dependent plugin PolicyMgmt failed with initialization error

      DATALOSS2000 - Dependent plugin PolicyMgmt failed with initialization error

      AgentMgmt - Plugin was excluded from initializing

      InstallHelper - Dependent plugin EPOCore failed with initialization error

      SITEADVCFMETA - Dependent plugin PolicyMgmt failed with initialization error

      MRTBase - Dependent plugin EPOCore failed with initialization error

      SIARevocation - Dependent plugin EPOCore failed with initialization error

      EPOAGENTMETA - Dependent plugin PolicyMgmt failed with initialization error

      TELEMTRY1000 - Dependent plugin EPOCore failed with initialization error

      SoftwareMgmt - Plugin was excluded from initializing

      ComputerMgmt - Plugin was excluded from initializing

      PolicyMgmt - Plugin was excluded from initializing

      ProductDeployment - Dependent plugin EPOCore failed with initialization error

      hotfix510LL - Dependent plugin SoftwareMgmt failed with initialization error

      PostInstallXP - Dependent plugin EPOCore failed with initialization error

      RepositoryMgmt - Plugin was excluded from initializing

      epoLicEnt - Dependent plugin EPOCore failed with initialization error

      CommonEvents - Plugin was excluded from initializing

       

       

      I have checked core\config & test connection works fine

       

      Have made sure the SQL Dynamic SQL Port is the same and they are.

       

      Orion file is quite large but this section may help

       

      015-02-16 16:01:55,154 WARN  [Thread-15] scheduler.Engine  - InternalTask SoftwareMgmt.updateCompatibleProductListTask already exists, not adding new instance

      2015-02-16 16:01:55,154 WARN  [Thread-15] scheduler.Engine  - InternalTask SoftwareMgmt.updateCompatibleProductListTask already exists, not adding new instance

      2015-02-16 16:02:07,373 WARN  [main] base.Database    - database startup attempt (1 of 12) failed; sleeping for 10000 milliseconds and will try again...

      2015-02-16 16:02:37,373 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error loading document with factory: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl

      2015-02-16 16:02:37,373 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error pre-processing file: plugin.xml; pre-processing aborted

      java.lang.RuntimeException: java.lang.AbstractMethodError

          at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringReso urcePreprocessor.java:180)

          at com.mcafee.orion.core.spring.SpringResourcePreprocessor.preProcess(SpringResour cePreprocessor.java:125)

          at com.mcafee.orion.core.spring.MultiParentBeanFactory.<init>(MultiParentBeanFacto ry.java:69)

          at com.mcafee.orion.core.servlet.OrionPluginContextListener.createSpringContainer( OrionPluginContextListener.java:275)

          at com.mcafee.orion.core.servlet.OrionPluginContextListener.contextInitialized(Ori onPluginContextListener.java:97)

          at com.mcafee.DATALOSS2000.utils.VersionDependantContextListener.contextInitialize d(VersionDependantContextListener.java:25)

          at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:497 3)

          at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:546 7)

          at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

          at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)

          at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)

          at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)

          at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:670)

          at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:183 9)

          at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)

          at java.util.concurrent.FutureTask.run(FutureTask.java:262)

          at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

          at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

          at java.lang.Thread.run(Thread.java:745)

      Caused by: java.lang.AbstractMethodError

          at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringReso urcePreprocessor.java:170)

          ... 18 more

      2015-02-16 16:03:46,610 ERROR [http-bio-8444-exec-2] auth.OrionUser   - OrionUser: invalid auth type:pwd

      2015-02-16 16:03:46,610 ERROR [http-bio-8444-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxx

      2015-02-16 16:03:48,532 ERROR [http-bio-8443-exec-2] auth.OrionUser   - OrionUser: invalid auth type:pwd

      2015-02-16 16:03:48,532 ERROR [http-bio-8443-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxx

      2015-02-16 16:04:05,830 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

      2015-02-16 16:04:05,830 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

      2015-02-16 16:04:05,830 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

      2015-02-16 16:04:07,861 ERROR [main] plugin.PluginManager  - Initialization of plugin hotfix510LL failed.

       

      Any ideas??

       

      Thanks in advance

       

      Message was edited by Moderator to remove server name

        • 1. Re: Login Errors after Installing EPO 5.1.1 Hotfix
          Richard Carpenter

          Hi tanknet

           

          Can I ask which Hotfix you installed which appears to have caused these errors?

           

          Also you seem to have a few of these:

           

          Failed to login due to invalid password for user: system_XXX-XXX-XXX


          in the Orion Log, have you tried to Login to the console and failed to Authenticate?


          Regards

          Rich

          Volunteer Moderator

          Certified McAfee Product Specialist - ePO

          • 2. Re: Login Errors after Installing EPO 5.1.1 Hotfix
            tanknet

            Hi

             

            The hotfix was ePO511HF1.exe

             

            I have logged in without any problem but get errors like

            The monitor cannont be displayed due to an unrecoverable error

            The Query cannont be displayed because it is in invalid state. View the querys details for more information

             

            I will stop the services and copy log files to an archive.  Will then restart pc and upload orion log

            • 3. Re: Login Errors after Installing EPO 5.1.1 Hotfix
              ansarias

              Could you please use select all option in ePO login error window and paste it here? I feel still few lines are missing in error logs.

              • 4. Re: Login Errors after Installing EPO 5.1.1 Hotfix
                tanknet

                Hi you are correct here is the full list

                 

                DataChannel - Plugin was excluded from initializing 

                AvertAlerts - Plugin was excluded from initializing 

                Notifications - Plugin was excluded from initializing 

                VIRUSCANREPORTS - Dependent plugin EPOCore failed with initialization error 

                SITEADVLICMETA - Dependent plugin PolicyMgmt failed with initialization error 

                epoMigration - Dependent plugin EPOCore failed with initialization error 

                Countermeasures - Plugin was excluded from initializing 

                EPOCore - Plugin was excluded from initializing 

                SITEADVMETA - Dependent plugin PolicyMgmt failed with initialization error 

                VIRUSCAN8800 - Dependent plugin PolicyMgmt failed with initialization error 

                DATALOSS2000 - Dependent plugin PolicyMgmt failed with initialization error 

                AgentMgmt - Plugin was excluded from initializing 

                InstallHelper - Dependent plugin EPOCore failed with initialization error 

                SITEADVCFMETA - Dependent plugin PolicyMgmt failed with initialization error 

                MRTBase - Dependent plugin EPOCore failed with initialization error 

                SIARevocation - Dependent plugin EPOCore failed with initialization error 

                EPOAGENTMETA - Dependent plugin PolicyMgmt failed with initialization error 

                TELEMTRY1000 - Dependent plugin EPOCore failed with initialization error 

                SoftwareMgmt - Plugin was excluded from initializing 

                ComputerMgmt - Plugin was excluded from initializing 

                PolicyMgmt - Plugin was excluded from initializing 

                ProductDeployment - Dependent plugin EPOCore failed with initialization error 

                hotfix510LL - Dependent plugin SoftwareMgmt failed with initialization error 

                PostInstallXP - Dependent plugin EPOCore failed with initialization error 

                RepositoryMgmt - Plugin was excluded from initializing 

                epoLicEnt - Dependent plugin EPOCore failed with initialization error 

                CommonEvents - Plugin was excluded from initializing 

                • 5. Re: Login Errors after Installing EPO 5.1.1 Hotfix
                  ansarias

                  Have you tried to restart ePO service and try to login?

                  • 6. Re: Login Errors after Installing EPO 5.1.1 Hotfix
                    tanknet

                    cleared logs & rebooted

                     

                    Orion Log

                    2015-02-17 16:59:57,614 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error loading document with factory: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl

                    2015-02-17 16:59:57,614 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error pre-processing file: plugin.xml; pre-processing aborted

                    java.lang.RuntimeException: java.lang.AbstractMethodError

                        at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringReso urcePreprocessor.java:180)

                        at com.mcafee.orion.core.spring.SpringResourcePreprocessor.preProcess(SpringResour cePreprocessor.java:125)

                        at com.mcafee.orion.core.spring.MultiParentBeanFactory.<init>(MultiParentBeanFacto ry.java:69)

                        at com.mcafee.orion.core.servlet.OrionPluginContextListener.createSpringContainer( OrionPluginContextListener.java:275)

                        at com.mcafee.orion.core.servlet.OrionPluginContextListener.contextInitialized(Ori onPluginContextListener.java:97)

                        at com.mcafee.DATALOSS2000.utils.VersionDependantContextListener.contextInitialize d(VersionDependantContextListener.java:25)

                        at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:497 3)

                        at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:546 7)

                        at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

                        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)

                        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)

                        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)

                        at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:670)

                        at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:183 9)

                        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)

                        at java.util.concurrent.FutureTask.run(FutureTask.java:262)

                        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

                        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

                        at java.lang.Thread.run(Thread.java:745)

                    Caused by: java.lang.AbstractMethodError

                        at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringReso urcePreprocessor.java:170)

                        ... 18 more

                    2015-02-17 17:01:22,787 ERROR [http-bio-8444-exec-2] auth.OrionUser   - OrionUser: invalid auth type:pwd

                    2015-02-17 17:01:22,787 ERROR [http-bio-8444-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxxxxxxxxx

                    2015-02-17 17:01:23,756 ERROR [http-bio-8443-exec-2] auth.OrionUser   - OrionUser: invalid auth type:pwd

                    2015-02-17 17:01:23,756 ERROR [http-bio-8443-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxxxxxxxxx

                    2015-02-17 17:01:38,821 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

                    2015-02-17 17:01:38,821 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

                    2015-02-17 17:01:38,821 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

                    2015-02-17 17:01:39,321 ERROR [main] plugin.PluginManager  - Initialization of plugin hotfix510LL failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plugin SoftwareMgmt failed with initialization error

                    2015-02-17 17:01:40,134 WARN  [main] scheduler.Engine  - InternalTask task.queue.startNewTasksLocally already exists, not adding new instance

                    2015-02-17 17:01:40,134 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

                    2015-02-17 17:01:40,134 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

                    2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask task.queue.startNewTasksLocally already exists, not adding new instance

                    2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask ldap.cache.update.internal.task already exists, not adding new instance

                    2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

                    2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

                    • 7. Re: Login Errors after Installing EPO 5.1.1 Hotfix
                      tanknet

                      Hi

                       

                      Services Restarted & PC Restarted with same error.

                       

                      Can access SQL Database no problem through Management Studio and uses Windows Authentication with admin account I am logged in with.

                      • 8. Re: Login Errors after Installing EPO 5.1.1 Hotfix
                        ansarias

                        It is hard to get root cause because error codes not showing me any hint. I'll suggest to raise a case with McAfee.

                        • 9. Re: Login Errors after Installing EPO 5.1.1 Hotfix
                          Richard Carpenter

                          If you raise an SR with Tech support they will be able to dig trough the logs with more details tan we have access to.

                           

                          It will be worth grabbing an MER ready, they will ask for it.

                           

                          McAfee KnowledgeBase - How to use MER tools with supported McAfee products

                           

                          Regards

                          Rich

                          Volunteer Moderator

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