1 Reply Latest reply on Apr 8, 2015 7:38 AM by mcdave

    [Agent] error 3: The system cannot find the path specified

    mcdave

      Hi,

       

      Our Agent & AgentError logs are filled with following error 3.

       

       

      Agent_XXX_error.log

      2015-02-11 08:15:21.960    E    #1716    File    Error trace:

      2015-02-11 08:15:21.960    E    #1716    File     [CreateFile write,%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt]->

      2015-02-11 08:15:21.960    E    #1716    File      error 3: The system cannot find the path specified.

      2015-02-11 08:15:36.929    E    #884    File    Error trace:

      2015-02-11 08:15:36.929    E    #884    File     [CreateFile write,%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt]->

      2015-02-11 08:15:36.929    E    #884    File      error 3: The system cannot find the path specified.

      2015-02-11 08:25:51.959    E    #3704    File    Error trace:

      2015-02-11 08:25:51.959    E    #3704    File     [CreateFile write,%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt]->

      2015-02-11 08:25:51.959    E    #3704    File      error 3: The system cannot find the path specified.

      2015-02-11 08:26:06.927    E    #3896    File    Error trace:

      2015-02-11 08:26:06.927    E    #3896    File     [CreateFile write,%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt]->

      2015-02-11 08:26:06.927    E    #3896    File      error 3: The system cannot find the path specified.

      2015-02-11 08:36:21.942    E    #3416    File    Error trace:

      2015-02-11 08:36:21.942    E    #3416    File     [CreateFile write,%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt]->

      2015-02-11 08:36:21.942    E    #3416    File      error 3: The system cannot find the path specified.

      2015-02-11 08:36:36.911    E    #3736    File    Error trace:

      2015-02-11 08:36:36.911    E    #3736    File     [CreateFile write,%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt]->

      2015-02-11 08:36:36.911    E    #3736    File      error 3: The system cannot find the path specified.

       


      The location/path (%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\) where it tries to write ePOupdates.txt file does exist on our clients.
      I also verified the permissions, SYSTEM & local administrators group has full rights to this folder.How to resolve this?

       

      What could be the cause How to resolve this?

       

      regards,

      Dave