Anyone have any suggestions?
EDITED - I mis-read part of your post. I didn't see where you stated you have inbound service.
As a customer, open a service request with the team that handles your product support with the NDR information. There should be no issues researching this via a service request.
Bradly McGarr, Security+, MCP, MTA-Windows OS, CIW-WFA, A+
McAfee SaaS Email & Web Security Technical Support Technician
Thanks for the info, however we also us mxlogic and are a McAfee SaaS email protection customer. We use mxlogic for inbound. Any other thoughts? Thanks.
I realized I misread your post after posting my reply, I posted an edited version: reach out to the support team that your account is with with the NDR information, shouldn't be too much of an issue to get that researched, although that will depend somewhat on whether or not you're through a Partner or directly with McAfee.