1 2 3 Previous Next 42 Replies Latest reply on Feb 19, 2015 3:16 PM by selvan

    Anyone using Live safe on a Mac?

    inoffthered

      Is anyone managing to run Live Safe on a Mac? (Macbook Pro running 10.10.2)

      I have spent ages trying to get the thing to load (several 40 minute waits for technical support to answer the phone) and now, having finally got the wretched package loaded I am not sure it works.

       

      I have run several scans but get a "Scanning stopped. No response from scanners" message.

      Also looking at the home dashboard it shows Last Scan: Never.

       

      The standard response from customer support is to phone up technical support but tbh that does nothing for my blood pressure. Not least because having explained a problem, the "helper" says they only work on PCs and so I get put back into the phone system for another interminable wait. So I thought I'd bounce this across the forum to see if anyone had suffered similar issues

        • 1. Re: Anyone using Live safe on a Mac?
          catdaddy

          inoffthered,

                            I moved this to Mac Products > Discussions to get more attention/assistance. Due to the fact we Mods use Windows, our knowledge is minimal to say the least pertaining to Mac. However, I can ping someone whom is most knowledgeable in regards to Mac Products.

           

                              Until then, hopefully someone with more expertize quite possibly will pick up this thread.

           

          Wishing you all the very Best,

          Catdaddy

          McAfee Community Moderator

          Consumer Products (Windows)

          • 2. Re: Anyone using Live safe on a Mac?
            catdaddy

            Also if you by chance have a Service Request number for our Forum Resident Tech to go over, it would go a long way in getting your issue resolved.

            • 3. Re: Anyone using Live safe on a Mac?
              Richard Carpenter

              Hi inoffthered 


              I have a Live Safe subscription but my Mac is a Corporate Managed device but we have some stock machines I use for testing. I'll get 10.10.2 on a test machine on Monday and see if I can reproduce the errors you are experiencing. 


              Regards

              Rich

              Volunteer Moderator

              Certified McAFee Product Specialist - ePO





              • 4. Re: Anyone using Live safe on a Mac?
                inoffthered

                I have a string of emails from Mcafee technical support with the reference SR-167093290.

                 

                The problem now however, differs from the original problem when the software just would not load.

                Now it just doesn't work.

                I  start a scan and get this which shows scan status which suggests some threats have been detected

                Screenshot1.tiff

                Then, this happens.....

                Screenshot 2.tiff

                 

                Then , looking at the internet security console I get this , which despite all of the green ticks suggests no scan has taken place.

                Screen 3.tiff

                I have tried reporting this to McAfee Tech support (now that IS an oxymoron !) by replying to an earlier email received from them.

                This was the response....

                Dear Sir,

                Thank you for contacting customer support of Mcafee.

                Here you contact the french support iin order to get more help you need to contact the english support as below.

                 


                • 5. Re: Anyone using Live safe on a Mac?
                  catdaddy

                  @inoffthered,

                                As you can see by Post #3, there is a Volunteer Moderator whom is going to see if he can reproduce your issue/issues today, when he returns to work. In addition if there are any more Service Request Numbers you can furnish in addition to the one above. I can include them as well, when I contact our Resident Forum Tech.

                   

                                  Thank you for your patience.

                   

                  All the Best,

                  Catdaddy

                  McAfee Community Moderator

                  Consumer Products

                  • 6. Re: Anyone using Live safe on a Mac?
                    Richard Carpenter

                    Hi All.

                     

                    I am in the process of building a Clean 10.10.2 machine using the internet recover option.  This is going to take about 2 hours, then I'll try and get Live Safe installed, then I'll take a look into the logs and see if File Vauilt is causing any issues.

                     

                    While I am building a test machine, could you provide some details around the lifecycle of your OS. Was it a clean install of 10.10.2, of has it been upgarded from earlier versions? ie 10.7 > 10.8 > 10.9 > 10.10

                     

                    Many thanks

                     

                    Regards

                    Rich

                    Volunteer Moderator

                    Certified McAfee Product Specialist - ePO

                    • 7. Re: Anyone using Live safe on a Mac?
                      inoffthered

                      Catdaddy, that is the only SR number i have.

                       

                      Richard Carpenter.. re the lifecycle of the OS, I am using a new Macbook Pro which had Yosemite 10.10.1 pre installed.  It was then upgraded to 10.10.2.

                       

                      Thanks all for your assistance.

                      • 8. Re: Anyone using Live safe on a Mac?
                        Richard Carpenter

                        Hi inoffthered

                         

                        Thanks for the info - ill get back to you once I have 10.10.2 installed.

                         

                        Regards

                         

                        Rich

                        • 9. Re: Anyone using Live safe on a Mac?
                          catdaddy

                          Thank you for your prompt response So fast I had yet to take a second "Gulp" of my Java ! I see that Rich is already on the case. I will forward your SR # as promised during the meantime. And will leave you in very capable hands, as my personal knowledge of Mac Products are minimal, to say the least.

                           

                          All the Best,

                          CD

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