Do you have proper rights with ID to deploy the agent from ePO console. (Admin access on target machines).
How you are deploying it from ePO console, could you please it with screen shots.
Yer the deployment is run on the admin account, It has all the privileges.
I do the deployment via ticking that machine, going agent the deploy agent. I usually force installation over existing one if agent is already installed.
Also look at the machine I'm deploying too, and you see the agent installed. However when looking at about, there is no agent/epo server found (it's just blank).
Try to check both installation option and see.
Discussion moved from Business to ePolicy Orchestrator (ePO)
Unable to tick both options, it's either one or the other. Tried both options to no avail, machine still shows as unmanaged.
Looked at the log for the agent and it seems the agent is reporting to a different EPO server, even though the agent was deployed via different agent-handler.
Could you please navigate to ePO installation directory and see what sitelist file is having under current branch framepackage package.
path : X:\Program Files\McAfee\ePolicy Orchestrator\DB\Software\Current\EPOAGENT3000\Install\0409\
Extract the Framepkg.exe and check ePO details in Sitelist.xml file
If its having another ePO details than stop all ePO services, delete the package and start all ePO services. A new Framepackage file will be created automatically and now try to deploy ePO agent on unmanaged machines.
Is it possible to share McAfee Agent log file any of affected machine?
I navigated to the directory and the sitelist file is looking at the correct server and ip address.
I've attached the event log, could this be a possible problem?
2015-02-13 09:17:54.412 I #7344 Datastore Did not find setting bEnableRelayService in section AgentListenServer for software ID EPOAGENT3000 2015-02-13 09:17:54.412 I #7344 imutils Uploading via relay. 2015-02-13 09:17:54.412 I #7344 imutils Could not find any last used relay information 2015-02-13 09:17:54.412 I #7344 imutils Doing a Relay Discovery 2015-02-13 09:17:54.417 I #7344 RelayClient DISCOVERY_CLIENT: Sending subnet broadcast 2015-02-13 09:17:54.417 I #7344 RelayClient DISCOVERY_CLIENT: Sending a Global Broadcast 2015-02-13 09:17:59.417 I #7344 RelayClient RelayClientApi, No relay servers were discovered in the network 2015-02-13 09:17:59.417 I #7344 imutils Relay discovery failed.
Agent Log.txt.zip 4.3 K
2015-02-13 09:17:59.417 e #7344 Agent Agent failed to communicate with ePO Server
2015-02-13 09:17:59.417 i #7344 Agent Agent communication session closed
2015-02-13 09:17:59.417 I #7344 Agent Agent communication failed, result=-2400
2015-02-13 09:17:59.417 I #7344 Agent Exponential retry in 1125 seconds, error=-2400(Unable to connect to ePO Server)
2015-02-13 09:17:59.417 i #7344 Agent Agent will connect to the ePO Server in 18 minutes and 45 seconds.
Here is the issue, Try to reinstall McAfee Agent on one machine with /forceinstall command and see if it resolve the issue.
Just did the force install, however I looked in the agent and about, it picked up the old epo server which I've shutdown.
In the event log its just pinging my master epo via using internet manager.