1 Reply Latest reply on Feb 9, 2015 1:22 PM by smokin

    Error Message: (14003) Internal antivirus filter error: timeout occurred while filtering

    smokin

      Hi,

       

      I'm trying to download a large .zip which based on what I'm seeing through the dashboard takes about 2 hrs to scan (acceptable given the nature of the file).

       

      However, at 3600 seconds (1hr) exactly I get the above error in the Progress Page. The engine continues to scan the file (judging by the CPU loading) for a further hour.

       

      My question is this: Can the 1hr timeout for scans be increased? If so, where / how?

       

      FYI running version 7.3.2

       

      Thanks

      Steve