Moved to Malware Discussion > Artemis Discussion > Discussions By Moderator
Please follow these Guidelines/Instructions: Detection Dispute Submission | McAfee Labs
McAfee Community Moderator
Submit is as mentioned above and post the analysis ID number you get in the reply and we will get it addressed by the lab guys
Lily it would help to also know the Artemis detection number.
have you tested the 5700 engine with MWG. There should be som improvements regarding false/positives.
Where is the Link? :-)
Links to detected malware (even if thought false are not allowed) best to submit the file as mentioned . If the file is too big well we can arrange other ways to do it.
The false positive was removed. But we encounter another false positive.
McAfee and McAfee-GW-Edition have mistakenly detected our application IMFBigUpgrade20121754.exe as RDN/Generic.dx!dhh. It is a part of our antimalware program IObit Malware Fighter. We hope you can analyze and solve the false positive asap.
This is the virustotal analysis result: https://www.virustotal.com/en/file/e707963c4c63545f96218d7b35ce43dc68bf82bcaa87c 6767321072d57e7ac5c/analysis/1423737026/
How can I provide you the file of our program for your analysis as you did not accept the download link?
Thank you for your prompt reply in advance.
I tried to submit a ticket on Detection Dispute Submission | McAfee Labs . What should I choose for McAfee Product Information part, all I know that the product reported our application are McAfee and McAfee-GW-Edition from virustotal analysis
Is there any proper contact that I can write to and solve the issue for asap?
Submit it and if you do it correctly you should receive an email reply with an analysis id number if you do not post back and PM me a link to the file or dropbox it is in and I will escalate it. To PM me you need to friend me
Post back anyway as I will escalate the analysis id testing number for you
Kindly follow Colleage Peacekeeper,s suggestions to submit, and post back the Analysis ID # you should receive after successfully submitting the File/Program. Then as PK said we can contact McAfee Labs to expedite the process.
All the very Best