3 Replies Latest reply on Feb 5, 2015 3:59 AM by pedro.tavares

    Realplayer Cloud, stuck at login.

    pedro.tavares

      Hello,

       

      I'm diagnosting two issues with Realplayer Cloud.

       

      1st - Cannot login. When entering the credientials, the process keeps running forever. An interesting note, if I enter wrong password, it returns a login failure. Bypassing the proxy, works as espected.

       

      BTW, also tested with TMG solution and the same thing appens.

      I've excluded all URLs detected by Rule diagnostics (global white-list), I've confirmed that all requests are hitting the Global Whitelist rules.

       

       

      2nd - Realplayer auto-update feature doesn't work if using proxy automatic detection (wpad). If I change the properties to manually enter the proxy, it does work.

       

       

      does anyone come across with this issue?

       

      Best regards,

       

      Pedro