3 Replies Latest reply on Feb 2, 2015 12:42 PM by catdaddy

    Download issues?

    lindajohnson

      Non-tech person here with new McAfee Total Protection.  Why can't I download attached documents or pictures anymore?  What's blocking this action?

        • 1. Re: Download issues?
          Peter M

          I'm not sure what  that is without further details.  Is this general importing pictures from a  website or in emails?   I see neither blocked here but then I probably have fewer restrictions setup in mine.

          For instance, Parental Controls could be responsible for that.

          What operating system and (if applicable) what service pack and browser are you using?

          Is everything up to date?

          What McAfee product(s) do you hver installed - as good way to check that is to open SecurityCenter and then click 'About'.

          • 2. Re: Download issues?
            catdaddy

            Moved to General Discussion> Discussions By Moderator

             

            lindajohnson,

                                      Are you seeing any Site Advisor Prompts or redirected to the Site Advisor Page? Have you received any Detections from your Anti Virus? Can you access your McAfee Account for instance? I am simply attempting to rule out certain causes.

             

                                        You can always as a last resort contact Technical Support, via Phone/Chat being much quicker.

                                        Services and Support for Home and Office

                                         Try running the MVT and see if it finds any issues please:http://mvt.mcafee.com/mvt/en-us/downloadindex.html

             

            Regards,

            Catdaddy

            McAfee Community Moderator

            Consumer Products

            • 3. Re: Download issues?
              catdaddy

              Also, when you say "New" Total Protection. Did you recently install it, and if so did you remove your existing Security Software before doing so?