Moved to LiveSafe.
If that fails then Technical Support is free of charge by phone or online chat and linked below.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
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BTW threatening BBB at first post is hardly conducive to obtaining help as this is, after all, mainly a user-to-user help forum.
Ex_Brit is correct, that support should be able to assist with this without cost.
Does the LiveSafe card have a URL on it for activation? I found this KB article that might help: How to redeem a McAfee LiveSafe retail card activating your subscription
If not, please let me know so I can let our KB author know.
Usually it's one of two problems. A, you are not typing the correct URL- maybe your card is smudged or something, or you are confusing a 1 for an L etc? B, you have a fake retail card.