6 Replies Latest reply on Jan 27, 2015 1:28 PM by shawnbanta

    EPO Server Issues 4.5

    hibb

      We have an EPO server with about 60 clients. The version is 4.5 which I understand is no longer supported.

      The server now longer works, when you login to the EPO portal as the server crashed. What is the best way to recover to the server - can the product be reinstalled?

      If so, how does this affect this the clients, should I install a newer version? Will a new agent need to be deployed to each client?

       

      I can do a full image restore of the server if this is the preferred option.

        • 1. Re: EPO Server Issues 4.5
          Richard Carpenter
          Hi,


          When you refer to a crash, do you mean the windows server where ePO is running or an ePO error?


          Do you get any errors in the console screen that indicates what the errors might be?


          Regards 

          Rich

          Volunteer Moderator

          Certified McAfee Product Specialist - ePO












          • 2. Re: EPO Server Issues 4.5
            hibb

            Hi Rich,

             

            Thanks for the reply. The server actually locked up and after a restart the EPO server no longer worked. You get the login screen, login and then nothing. just a white screen. All the services are running and all seems ok but nothing is there. I have a full image of the server which is about 10 days old - I wonder whether to just restore this and then potentially upgrade the EPO version? Alternatively, I could start a fresh and re-install the EPO software. We don't have many clients - about 60 - would I need to install the previous agent and then re-install the agent from the new install?

            • 3. Re: EPO Server Issues 4.5
              Richard Carpenter

              Hi,


              You have a number of options from spending te digging through the logs and fixing your current EOL ePO server,  trying a Server restore from an image (is your SQL do on the same server or remote server/cluster , or as you said start from fresh (reend ePO 5.1.1) but this would require rebuilding your policy set and managemt features such as client tasks.


              In the end this would be your decision based on time vs effort and if you wanted a supported version after all the efforts.


              Regards 

              Rich

              • 4. Re: EPO Server Issues 4.5
                hibb

                Thanks for the reply. If I was to reinstall the epo 4.5 server, how would the clients behave?

                would it just be a case of deploying a new agent to each workstation. We didn't have much configured in regards to policies on the old server.  Will redeploying the agent just replace the old install? Alternativly, perhaps a install on 4.6 would be preferred to take advantage of support.

                 

                If I restored the entire server image then this would be about 10 days old - I assume the server would just carry on and update accordingly. The sql express dB was on the same server.

                 

                thanks for the help.

                • 5. Re: EPO Server Issues 4.5
                  Richard Carpenter
                  Hi,

                  If you have not made any server changes in the past 10 days such as installing extensions and checking in new products AND your past 10 days of event history are disposable you can roll back to a previous machine backup since your DB was on the same server. 

                  If you DB was remote this would be a whole different issue, but in essence you will be rolling your entire system back in time. 

                  This would make an in-place upgrade to 4.6 considerably easier since you don't need to worry about server keys etc. 

                  If the past 10 days client history has no importance for you a server roll back should work with no need to redeploy any agents. 

                  Rich
                  • 6. Re: EPO Server Issues 4.5
                    shawnbanta

                    Honestly if were you I would just do a fresh install of ePO 5.1.1 and redeploy agents. Especially since you said you hadn't done much configuration with Policies. Since 4.5 is no longer supported and I'm sure missing a lot of updates, upgrading to 5.1.1 is your best bet. Remember, if your ePO server get owned, the attacker can distribute malware to every system managed by ePO.

                     

                    Shawn