8 Replies Latest reply on Jan 26, 2015 2:27 PM by Peacekeeper

    McAPE exe

    twistyman

      my cpu usage is very high..this McApe exe doesn't show in task mgr unless I click "show all processes from other users"...

       

      when I click that its showing 45-50 consistently...

       

      is that normal even when computer is just sitting with desktop open...???

       

      and can I "end process" without any risk of damage..?

        • 1. Re: McAPE exe
          Hayton

          McAPE.exe is McAfee Access Protection, which tries to safeguard your McAfee installation from any interference by other programs.

           

          On my system it's just sitting there using no CPU at all.

           

          If you try to end the process you may be prevented from doing so. Even if you could close it down it would leave you vulnerable to attack from malware.

           

          If this process is running hot, then presumably something on your system is attempting to access McAfee files. So -

          1 - Do you have any other anti-virus, anti-spyware or anti-malware programs at all running on your system?

          2 - Have you got a background indexing service running?

          2 - Have you run a security scan, either with McAfee or another program?

          • 2. Re: McAPE exe
            twistyman

            OK found reply, had to log in again.....

             

            1.. I have no other AV on my system, used Mcaf since I bought it.
            2... I don't know what indexing service is but have nothing running that I know of...

            3.... I ran a full scan yesterday.. this AV seems to never show anything caught..always says comp is fine..????

             

            I always run scans weekly but never in the 3 yrs I've had it its never showed any issues,

            • 3. Re: McAPE exe
              Hayton

              Hmm. It doesn't have to be malware, but that's always the first thing to check.

              Although you can't really have another antimalware program running as well as McAfee, on-demand scans with other products can sometimes be helpful in finding anything McAfee has overlooked or can't deal with. Mostly the second-opinion program we all use is Malwarebytes, which is far stricter on flagging Potentially Unwanted Programs. If you want a second opinion about malware the one I would go for is the Safety Scanner from MicrosofT>


              Other possibilities are that the system just isn't running smoothly, or that there's a problem with one or more of the McAfee files.

               

              I'd be inclined to check McAfee with MVT, and if that reports nothing wrong with the installation I'd do a thorough clearout of temp files and other crud using CCleaner, check the disk to see if it needed defragmenting, schedule a chkdsk for next startup, then shut down - leaving a few minutes for all activity to cease - then reboot. If McAPE is still running hot after that then the troubleshooting begins in earnest

              • 4. Re: McAPE exe
                twistyman

                now the McAPE is at zero..last night was at 40++

                • 5. Re: McAPE exe
                  twistyman

                  I'm comp stupid and ill with C..
                  can you supply good links for me. IE: safety scanner, MVT, CC cleaner

                   

                  how do you do chkdsk

                   

                  what is MVT

                   

                  I have malwarebytes, but when I went to get the update it said to shut off AV..how do I do that..?
                  as I said I'm old and comp stupid.

                   

                  I did check defrag..I did clean disc....I also ran microsoft mem diag, in admin tools in control panel said all was good...

                   

                  thanks for help

                  • 6. Re: McAPE exe
                    twistyman

                    just ran malwarebytes..it found 91 crap piles, but no malware..

                     

                    and my McAPE is up again...mcape 002.JPG

                    • 7. Re: McAPE exe
                      twistyman

                      sorry about shaky picture..hands shake..will try for better picture next time.bsod 001.JPG

                      • 8. Re: McAPE exe
                        Peacekeeper

                        You asked

                        Free Scanners

                        https://community.mcafee.com/docs/DOC-2168

                         

                        MVT A self help Mcafee tool that can fix Mcafee program issues

                        http://mvt.mcafee.com/

                         

                        How do you do chkdsk

                        Win7

                        From Microsoft answers

                        Open Windows explorer and right-click the drive you would like to check for errors, you select "Properties" -- then u'll find the properties winodow with the "Tools" tab... "Error-Checking is at the top.

                         

                        Click "Check Now" and select both error correction options. Then you'll be informed that Windows has to access the drive while it's not in session and you'll be asked to schedled the error check for the next time you start Windows. Opt to run the check when you next reboot your computer.

                         

                        Restart your computer... sit back and wait for the error check to begin -- and end.

                        also

                        http://support.microsoft.com/kb/2641432/en-au

                         

                        Win8

                        http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a. html

                         

                         

                        MS safety scanner

                        http://www.microsoft.com/security/scanner/en-us/default.aspx

                         

                        CCCleaner

                        https://www.piriform.com/ccleaner/download

                         

                        Take care with registry cleaners some can do more harm than good also with Malwarebytes make sure you are not running the premium version as it has real time scanning that can conflict with Mcafee at least disable this feature.

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