4 Replies Latest reply on Jan 28, 2015 11:22 PM by kwidhalm

    New Support Postal Service Alerts?

    frankm

      I can't seem to find where the service alerts are? Can someone point us into the right direction?

        • 1. Re: New Support Postal Service Alerts?
          Brad McGarr

          Hi Frank,

           

          The new UI changes moved Service Alerts behind the authentication, so it's visible once logged in:

           

          Service Alert Screenshot.PNG

           

          Bradly McGarr, Security+, MCP, MTA-Windows OS, CIW-WFA, A+

          McAfee SaaS Email & Web Security Technical Support Technician

          • 2. Re: New Support Postal Service Alerts?
            frankm

            Logged in with what?

            • 3. Re: New Support Postal Service Alerts?
              Brad McGarr

              If you have SaaS eService Portal credentials. This will depend largely on what type of customer you are and what support team you receive support from. If your support is through a Partner or Gold Support, then these would not be available. If you're supported by the Denver Support Team or are a F1, F2, F3 Partner, you'll have access. Or another way to check is how your service requests are numbered. If they start with 4- and a long number, then you won't have credentials, W and then a number indicates you would.

               

              We know not all customers will have access to this, and a solution is being worked on. We'll post information once we have that for release.

              • 4. Re: New Support Postal Service Alerts?
                kwidhalm

                Hi Frank!

                 

                The Service Alerts are now available without logging in to the eService portal.  Simply navigate to support.mcafeesaas.com and click the Service Alerts tab.

                 

                Service Alerts.PNG

                 

                Best Regards,

                 

                Karen Widhalm

                System Support Specialist

                SaaS Email and Web Security

                McAfee. Part of Intel Security.