5 Replies Latest reply on Jan 13, 2015 12:17 AM by stifi

    How to configure Web Gateway to allow GoToAssist sessions

    stifi

      Happy new year to all

      I wonder how to configure web gateway to generally pass GoToAssist (e.g. to McAfee support). I could imagine that I have to bypass the ssl scanner so I need somehow a trigger to configure such an exception. URL's might not be a really usable trigger as URL's are always may be changing. So I considered to trigger on the user-agent as this might provide a generic bypass which would be on my desire.

      Unfortunately I do not have the chance to test with a GoToAssist Client to see if there is a usable user-agent. Furthermore I'm interested also in other approaches, so please let my know about your configuration.

       

      Rgs, Stefan