1 Reply Latest reply on Nov 20, 2015 3:19 PM by r0b3rt0

    Problems with the Secure conteiner configuration

    nmena

      Hi everyone

      We have installed EMM 12 and Exchange 2010

      We can get the agent configured and dont push the policys

      checking the logs on Secure_conteiner_logs.txt this is what display:

      dic 29 11:55:25 ActiveSync: Exception caught in SyncFolderHierarchy 500:Error interno del servidor

       

       

      dic 29 11:55:25 Exception Type :500:Error interno del servidor   Log Message:Exception while configuring account from EMM   In the method:autoAccountSetup   Of file:EMMServiceUtil

      com.mcafee.apps.easmail.mail.MessagingException: 500:Error interno del servidor

        at com.mcafee.apps.easmail.email.activesync.ActiveSyncManager.syncFolderHierarchy( ActiveSyncManager.java:939)

        at com.mcafee.apps.easmail.mail.store.ActiveSyncStore.getPersonalNamespaces(Active SyncStore.java:72)

        at com.mcafee.apps.emmagent.eas.EMMServiceUtil.createFolderHierarchy(EMMServiceUti l.java:384)

        at com.mcafee.apps.emmagent.eas.EMMServiceUtil.autoAccountSetup(EMMServiceUtil.jav a:333)

        at com.mcafee.apps.emmagent.eas.EMMServiceImpl.addNewAccount(EMMServiceImpl.java:1 15)

        at com.mcafee.apps.emmagent.eas.EMMServiceImpl.setAccount(EMMServiceImpl.java:82)

        at com.mcafee.apps.emmagent.eas.IEMMService$Stub.onTransact(IEMMService.java:108)

        at android.os.Binder.execTransact(Binder.java:367)

        at dalvik.system.NativeStart.run(Native Method)

      Caused by: com.mcafee.apps.easmail.mail.MessagingException: 500:Error interno del servidor

        at com.mcafee.apps.easmail.email.activesync.ActiveSyncManager.requestActiveSync(Ac tiveSyncManager.java:605)

        at com.mcafee.apps.easmail.email.activesync.ActiveSyncManager.syncFolderHierarchy( ActiveSyncManager.java:871)

        ... 8 more

       

      i see the Microsoft-Server-ActiveSync folder empty, we try reinstaling and nothing changes.

      also in the event viewer are errors that say:

      Received a Status Code 'InternalServerError' response from Microsoft-Server-ActiveSync

       

      could you help us?

       

      BR

      Nicolas

        • 1. Re: Problems with the Secure conteiner configuration
          r0b3rt0

          Revisa la parte dela configuración del Proxy activesync en esta deberás apuntar al sitio que tienes publicado y asociado con tu certificado digital ejemplo(mobile.xx.com.xx) y no a al IP de tu servidor DMZ ya que el busca el Nombre con el que asociaste el certificado  y por otro lado cambia la cuenta con la que configuras la parte de la autenticacion debe ser Administrador.