I moved this from Business to Consumer > My Account Online as I assume this is regarding a home user software account.
We cannot deal with billing problems in these forums as they are personal between you and the company but we can guide you to where they can be addressed.
Please phone Customer Service, it's free of charge and linked below.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
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I also removed the email portion of your user name, so to respond here you will have to log out and back in again as gzeke33 .