4 Replies Latest reply on Sep 10, 2015 4:40 AM by mcdave

    deploying Endpoint Protection for Mac fails

    mcdave

      We've got a Mac client on which we can't get Endpoint Protection for Mac installed.
      We tried multiple times to push the AV via ePO but the server task logs return a very vague error
      "SSH Output: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)"

       

      Here is the complete log:

       

      12/18/14 10:59:36 AM     Starting deployment to computer MacClient_00453 through the Agent Handler McServer001.bof.local

      12/18/14 10:59:36 AM     SSH Output: Looking up host "MacClient_00453"

      12/18/14 10:59:36 AM     SSH Output: Connecting to 10.253.135.146 port 22

      12/18/14 10:59:36 AM     SSH Output: Server version: SSH-2.0-OpenSSH_6.2

      12/18/14 10:59:36 AM     SSH Output: Using SSH protocol version 2

      12/18/14 10:59:36 AM     SSH Output: We claim version: SSH-2.0-PuTTY_Snapshot_2010_02_18:r8871

      12/18/14 10:59:36 AM     SSH Output: Doing Diffie-Hellman group exchange

      12/18/14 10:59:36 AM     SSH Output: Doing Diffie-Hellman key exchange with hash SHA-256

      12/18/14 10:59:38 AM     SSH Output: Host key fingerprint is:

      12/18/14 10:59:38 AM     SSH Output: ssh-rsa 2048 07:bb:e6:e9:96:a0:d9:43:ba:6f:b7:bd:74:53:69:c3

      12/18/14 10:59:38 AM     SSH Output: Initialised AES-256 SDCTR client->server encryption

      12/18/14 10:59:38 AM     SSH Output: Initialised HMAC-SHA1 client->server MAC algorithm

      12/18/14 10:59:38 AM     SSH Output: Initialised AES-256 SDCTR server->client encryption

      12/18/14 10:59:38 AM     SSH Output: Initialised HMAC-SHA1 server->client MAC algorithm

      12/18/14 10:59:38 AM     SSH Output: Using username "macadmin".

      12/18/14 10:59:38 AM     SSH Output: Access granted

      12/18/14 10:59:38 AM     SSH Output: Opened channel for session

      12/18/14 10:59:38 AM     SSH Output: Started a shell/command

      12/18/14 10:59:38 AM     SSH Output: Using SFTP

      12/18/14 10:59:38 AM     SSH Output: Connected to MacClient_00453.bof.local

      12/18/14 10:59:38 AM     SSH Output: Sending file install.sh

      12/18/14 10:59:38 AM     SSH Output: Sent EOF message

      12/18/14 10:59:38 AM     SSH Output: Server sent command exit status 0

      12/18/14 10:59:38 AM     SSH Output: Disconnected: All channels closed

      12/18/14 10:59:40 AM     SSH Output: Looking up host "MacClient_00453"

      12/18/14 10:59:40 AM     SSH Output: Connecting to 10.253.135.146 port 22

      12/18/14 10:59:40 AM     SSH Output: Server version: SSH-2.0-OpenSSH_6.2

      12/18/14 10:59:40 AM     SSH Output: We claim version: SSH-2.0-PuTTY_Release_0.60

      12/18/14 10:59:40 AM     SSH Output: Using SSH protocol version 2

      12/18/14 10:59:40 AM     SSH Output: Doing Diffie-Hellman group exchange

      12/18/14 10:59:40 AM     SSH Output: Doing Diffie-Hellman key exchange with hash SHA-256

      12/18/14 10:59:40 AM     SSH Output: Host key fingerprint is:

      12/18/14 10:59:40 AM     SSH Output: ssh-rsa 2048 07:bb:e6:e9:96:a0:d9:43:ba:6f:b7:bd:74:53:69:c3

      12/18/14 10:59:40 AM     SSH Output: Initialised AES-256 SDCTR client->server encryption

      12/18/14 10:59:40 AM     SSH Output: Initialised HMAC-SHA1 client->server MAC algorithm

      12/18/14 10:59:40 AM     SSH Output: Initialised AES-256 SDCTR server->client encryption

      12/18/14 10:59:40 AM     SSH Output: Initialised HMAC-SHA1 server->client MAC algorithm

      12/18/14 10:59:40 AM     SSH Output: Using username "macadmin".

      12/18/14 10:59:40 AM     SSH Output: Access granted

      12/18/14 10:59:40 AM     SSH Output: Opened channel for session

      12/18/14 10:59:40 AM     SSH Output: Started a shell/command

      12/18/14 10:59:40 AM     SSH Output: Password:space required to copy archive is 36135492 bytes

      12/18/14 10:59:40 AM     SSH Output: space available at mfervqlXd is 428329082880 bytes

      12/18/14 10:59:40 AM     SSH Output: extracting archive to mfervqlXd... please wait

      12/18/14 10:59:42 AM     SSH Output: 204+0 records in

      12/18/14 10:59:42 AM     SSH Output: 204+0 records out

      12/18/14 10:59:42 AM     SSH Output: 104448 bytes transferred in 0.000419 secs (249196055 bytes/sec)

      12/18/14 10:59:42 AM     SSH Output: 35070+1 records in

      12/18/14 10:59:42 AM     SSH Output: 35070+1 records out

      12/18/14 10:59:42 AM     SSH Output: 17956040 bytes transferred in 0.063071 secs (284695604 bytes/sec)

      12/18/14 10:59:42 AM     SSH Output: Archive: mfervqlXd/package.zip

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/MFEcma.dmg

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/reqseckey.bin

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/srpubkey.bin

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/sitelist.xml

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/req2048seckey.bin

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/sr2048pubkey.bin

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/agentfipsmode

      12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/RepoKeys.ini

      12/18/14 10:59:42 AM     SSH Output: Checksumming whole disk (Apple_HFS : 0)…

      12/18/14 10:59:42 AM     SSH Output: whole disk (Apple_HFS : 0): verified CRC32 $AEE69F92

      12/18/14 10:59:42 AM     SSH Output: verified CRC32 $C9477985

      12/18/14 10:59:43 AM     SSH Output: /dev/disk2 /Volumes/MFECMA

      12/18/14 10:59:47 AM     SSH Output: installer: Package name is McAfee Agent

      12/18/14 10:59:47 AM     SSH Output: installer: Upgrading at base path /

      12/18/14 10:59:47 AM     SSH Output: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

      12/18/14 10:59:52 AM     SSH Output: "disk2" unmounted.

      12/18/14 10:59:52 AM     SSH Output: "disk2" ejected.

      12/18/14 10:59:52 AM     SSH Output: Server sent command exit status 1

      12/18/14 10:59:52 AM     SSH Output: Disconnected: All channels closed

      12/18/14 10:59:53 AM     Start service failed, system error: 1

      12/18/14 10:59:53 AM     SSH Output: Looking up host "MacClient_00453"

      12/18/14 10:59:53 AM     SSH Output: Connecting to 10.253.135.146 port 22

      12/18/14 10:59:53 AM     SSH Output: Server version: SSH-2.0-OpenSSH_6.2

      12/18/14 10:59:53 AM     SSH Output: We claim version: SSH-2.0-PuTTY_Release_0.60

      12/18/14 10:59:53 AM     SSH Output: Using SSH protocol version 2

      12/18/14 10:59:53 AM     SSH Output: Doing Diffie-Hellman group exchange

      12/18/14 10:59:53 AM     SSH Output: Doing Diffie-Hellman key exchange with hash SHA-256

      12/18/14 10:59:53 AM     SSH Output: Host key fingerprint is:

      12/18/14 10:59:53 AM     SSH Output: ssh-rsa 2048 07:bb:e6:e9:96:a0:d9:43:ba:6f:b7:bd:74:53:69:c3

      12/18/14 10:59:53 AM     SSH Output: Initialised AES-256 SDCTR client->server encryption

      12/18/14 10:59:53 AM     SSH Output: Initialised HMAC-SHA1 client->server MAC algorithm

      12/18/14 10:59:53 AM     SSH Output: Initialised AES-256 SDCTR server->client encryption

      12/18/14 10:59:53 AM     SSH Output: Initialised HMAC-SHA1 server->client MAC algorithm

      12/18/14 10:59:53 AM     SSH Output: Using username "macadmin".

      12/18/14 10:59:53 AM     SSH Output: Access granted

      12/18/14 10:59:53 AM     SSH Output: Opened channel for session

      12/18/14 10:59:53 AM     SSH Output: Started a shell/command

      12/18/14 10:59:53 AM     SSH Output: Server sent command exit status 0

      12/18/14 10:59:53 AM     SSH Output: Disconnected: All channels closed


      What could be the cause?
      Are there other logs that I can analyze to find the rootcause?

       

      regards,

      Dave

        • 1. Re: deploying Endpoint Protection for Mac fails
          Troja

          Hi,

          which MAC OS is installed on the endpoint?

          Cheers

          • 2. Re: deploying Endpoint Protection for Mac fails
            mcdave

            The latest, Yosemite V10.10.1
            Operating System OS Type:Mac OS X,OS Platform:Workstation,OS Version:10.10.1,OS Service Pack Version:1

            • 3. Re: deploying Endpoint Protection for Mac fails
              mcdave

              Here is an extraction of the agentlog.

               

              The task used for the Antivirus install is TTG - Install Antivirus (Mac) {Evaluation}

               

              2014-12-19 16:17:26 [191]  (2961305600)  [Scheduler]  [I] Task [TTG - Update Workstations] loaded successfully

              *    2014-12-19 16:17:26 [191]  (2961305600)  [Scheduler]  [I] Task [TTG - Install Antivirus (Mac) {Evaluation}] loaded successfully

              *    2014-12-19 16:17:36 [191]  (2961838080)  [Scheduler]  [N] Invoking task [TTG - Install Antivirus (Mac) {Evaluation}]...

              2014-12-19 16:17:36 [191]  (2961838080)    [Plugin]  [I] Going to Check Software Exists

              2014-12-19 16:17:36 [191]  (2961838080)    [Plugin]  [I] Going to Enforce Task

              2014-12-19 16:17:36 [191]  (2961838080)    [Plugin]  [I] Going to Check Software Exists

              2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] [I] AgentPlugin: POPLUGIN_EnforceTask()

              2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] [I] AgentPlugin: succeeded on IUpdatePlugin.

              2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] [I] AgentPlugin: succeeded on IAgentListenPlugin.

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Settings RunAtEnforcementEnabled

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Settings RunAtEnforcementEnabled 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Settings RunAtEnforcementEnabled 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions bAllowPostpone

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions bAllowPostpone 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions bAllowPostpone 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions nMaxPostpones

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions nMaxPostpones 1

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions nMaxPostpones 1

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions nPostponeTimeout

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions nPostponeTimeout 20

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions nPostponeTimeout 20

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions szPostponeText

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions szPostponeText

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions szPostponeText

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install NumInstalls

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Install NumInstalls 1

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install NumInstalls 1

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for DeploymentOptions UpdateAfterDeployment

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for DeploymentOptions UpdateAfterDeployment

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting DeploymentOptions UpdateAfterDeployment 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX DeploymentOptions UpdateAfterDeployment 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install Install_1

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Install Install_1 VSCANMAC9500

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install Install_1 VSCANMAC9500

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install Install_1

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install\VSCANMAC9500 InstallCommandLine

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Install\VSCANMAC9500 InstallCommandLine

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install\VSCANMAC9500 InstallCommandLine

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install\VSCANMAC9500 Language

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Install\VSCANMAC9500 Language 0000

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install\VSCANMAC9500 Language 0000

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install\VSCANMAC9500 PackagePathType

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Install\VSCANMAC9500 PackagePathType

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Install\VSCANMAC9500 PackagePathType Evaluation

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install\VSCANMAC9500 PackagePathType Evaluation

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] ProcessDeployment successfully set command line,language and Branch

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] Task handler callback received 1 while looking for Uninstall NumUninstalls

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetTaskOption result is 1 when getting Uninstall NumUninstalls 0

              2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Uninstall NumUninstalls 0

              2014-12-19 16:17:36 [191]  (2961838080)     [events] [I] Creating event interface object

              2014-12-19 16:17:36 [191]  (2962903040)     [updlog] [I] Update log file opening succeeded for%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt

              2014-12-19 16:17:36 [191]  (2962903040)    [updater] [I] Starting updater session

              2014-12-19 16:17:36 [191]  (2962903040)        [Uec] [I] Waiting for ipc thread to initialize

              2014-12-19 16:17:36 [191]  (2963968000) [ipcchannel] [I] Initializing IPC server

              2014-12-19 16:17:36 [191]  (2963968000)        [Uec] [I] Initialized ipc channel successfully

              2014-12-19 16:17:36 [191]  (2962903040)        [Uec] [I] Ipc thread initialized successfully

              2014-12-19 16:17:36 [191]  (2961838080)     [deploy] [I] Deployment session started.

              2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] [I] AgentPlugin::Common updater task started

              2014-12-19 16:17:42 [191]  (2953850880) [LpcConnMgr] [I] Processing health check request

              2014-12-19 16:17:42 [191]  (2953850880)   [MsgQueue] [I] Running garbage collection

              2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:17:42 [191]  (2953850880)   [MsgQueue] [I] Adding channel for message queue 1496913389 extended software id hash 474185642 client id 2088292779

              2014-12-19 16:17:42 [191]  (2953850880)   [MsgQueue] [I] Channel added to message queue successfully

              2014-12-19 16:17:42 [191]  (2953850880)        [LPC] [I] Registering new LPC process

              2014-12-19 16:17:42 [191]  (2953850880)        [LPC] [I] Successfully registered new LPC process, CMNUPD__3000:DEFAULT:1401

              2014-12-19 16:17:46 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:17:56 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:06 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:16 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:25 [191]  (2955980800)     [imsite] [I] Did not connect to Real site: 10.96.200.19 on port: 8091

              2014-12-19 16:18:25 [191]  (2955980800)     [imsite] [I] Connecting to site: NLSRVWP-EPO02.ttg.global on port: 8091

              2014-12-19 16:18:25 [191]  (2955980800)     [naInet] [I] HTTP Session closed

              2014-12-19 16:18:25 [191]  (2955980800)  [Management]  [I] Collecting properties

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)    [Plugin]  [I] Going to Collect Properties

              2014-12-19 16:18:25 [191]  (2955980800)     [events] [I] Creating event interface object

              2014-12-19 16:18:25 [191]  (2955980800)    [Plugin]  [I] Going to Check Software Exists

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Successfully freed key data

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)    [agProps] [I] Setting the properties as :/Library/McAfee/cma : 4.8.0.1816 : 4.8.0.1816 : 10 : 120 : {44B702B0-F66F-E411-8498-000000000000} : 8092 : 1 :

              2014-12-19 16:18:25 [191]  (2955980800)     [events] [I] deleting event interface object

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)     [Agent]  [I] Forward all events request received

              2014-12-19 16:18:25 [191]  (2954915840)    [Pckproc] [I] after wait timeInterval=2147483647

              2014-12-19 16:18:25 [191]  (2954915840)    [Pckproc] [I] start processPackage timeInterval=2147483647

              2014-12-19 16:18:25 [191]  (2955980800)     [Agent]  [I] Verifying agent GUID

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2955980800)     [Agent]  [I] Agent will connect to Server in : 7135 seconds

              2014-12-19 16:18:25 [191]  (2959175680)  [Management]  [I] Enforcing management subsystem policies

              2014-12-19 16:18:25 [191]  (2959175680)  [Management]  [I] Properties collection is marked for Maximum

              2014-12-19 16:18:25 [191]  (2959175680)    [MESHCTL] [I] Enforceing mesh policy  port=8083 relayEnabled=0.

              2014-12-19 16:18:25 [191]  (2959175680)    [MESHCTL] [I] Running /bin/sh /bin/sh /Library/StartupItems/cma/cmamesh stop.

              2014-12-19 16:18:25 [191]  (2959175680)    [updsubs] [I] Enforcing updater subsystem policies

              2014-12-19 16:18:25 [191]  (2954915840)  [Management]  [I] Requested for the Full Props by the Agent

              2014-12-19 16:18:25 [191]  (2959175680) [Management] [I] Retrieved current event policies successfully

              2014-12-19 16:18:25 [191]  (2959175680) [Management] [I] Event policies changed

              2014-12-19 16:18:25 [191]  (2959175680) [Management] [I] Writing event policies to disk

              2014-12-19 16:18:25 [191]  (2959175680) [Management] [I] Done writing event policies to disk

              2014-12-19 16:18:25 [191]  (2959175680) [Management] [I] Semaphore operation finished successfully

              2014-12-19 16:18:25 [191]  (2959175680) [Management] [I] Finished event policy update

              2014-12-19 16:18:25 [191]  (2959175680)     [Agent]  [I] Next Policy Enforcement will be in : 600 seconds

              2014-12-19 16:18:25 [191]  (2954915840)    [SpiPkgr] [I] Using sequence number 272

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:25 [191]  (2954915840)     [Agent]  [I] Agent server communication session started

              2014-12-19 16:18:25 [191]  (2954915840)     [Agent]  [I] Package type is propssend package

              2014-12-19 16:18:25 [191]  (2954915840)     [Agent]  [I] Agent is connecting to ePO server

              2014-12-19 16:18:26 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:30 [191]  (2954915840)    [imutils] [I] Trying with site: 10.96.200.19:8090

              2014-12-19 16:18:30 [191]  (2954915840)     [naInet] [I] HTTP Session initialized

              2014-12-19 16:18:30 [191]  (2954915840)     [imsite] [I]     Upload from: /Library/McAfee/cma/scratch/Unpack/pkgFriDec191518252014_267153298.spkg

              2014-12-19 16:18:30 [191]  (2954915840)     [imsite] [I]     Upload response target: /Library/McAfee/cma/scratch/Unpack/pkgFriDec191518252014_1804657256.spkg

              2014-12-19 16:18:36 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:40 [191]  (2955448320)     [naInet] [I] HTTP Session closed

              2014-12-19 16:18:40 [191]  (2955448320)     [Agent]  [I] Spipe package successfully uploaded to the ePO server

              2014-12-19 16:18:40 [191]  (2955448320)    [SpiPkgr] [I] Signature length is 256

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2955448320)     [Agent]  [I] Agent server communication session over

              2014-12-19 16:18:40 [191]  (2955448320)  [DCPckproc] [I] end processPackage timeInterval=2147483647

              2014-12-19 16:18:40 [191]  (2955448320)  [DCPckproc] [I] start processPackage timeInterval=0

              2014-12-19 16:18:40 [191]  (2955448320)     [Agent]  [I] New MsgResponse-MA_UpdateNow was received

              2014-12-19 16:18:40 [191]  (2955448320)  [DCPckproc] [I] end processPackage timeInterval=0

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:40 [191]  (2958110720)    [updsubs] [I] Starting updater subsystem

              2014-12-19 16:18:40 [191]  (2958110720)    [updsubs] [I] Updater subsystem & LPC service started

              2014-12-19 16:18:40 [191]  (2958110720)     [events] [I] Creating event interface object

              2014-12-19 16:18:40 [191]  (2963435520)     [updlog] [I] Update log file opening succeeded for%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt

              2014-12-19 16:18:40 [191]  (2963435520)    [updater] [I] Starting updater session

              2014-12-19 16:18:40 [191]  (2963435520)        [Uec] [I] Waiting for ipc thread to initialize

              2014-12-19 16:18:40 [191]  (2964500480) [ipcchannel] [I] Initializing IPC server

              2014-12-19 16:18:40 [191]  (2964500480)        [Uec] [I] Initialized ipc channel successfully

              2014-12-19 16:18:40 [191]  (2963435520)        [Uec] [I] Ipc thread initialized successfully

              2014-12-19 16:18:40 [191]  (2958110720)    [updater] [I] OnDemand update session for initiator EPOAGENT3000 started

              2014-12-19 16:18:46 [191]  (2953850880) [LpcConnMgr] [I] Processing health check request

              2014-12-19 16:18:46 [191]  (2953850880)   [MsgQueue] [I] Running garbage collection

              2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:18:46 [191]  (2953850880)   [MsgQueue] [I] Adding channel for message queue 1496913389 extended software id hash 474185642 client id 2088292820

              2014-12-19 16:18:46 [191]  (2953850880)   [MsgQueue] [I] Channel added to message queue successfully

              2014-12-19 16:18:46 [191]  (2953850880)        [LPC] [I] Registering new LPC process

              2014-12-19 16:18:46 [191]  (2953850880)        [LPC] [I] Successfully registered new LPC process, CMNUPD__3000:DEFAULT:1419

              2014-12-19 16:18:46 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:56 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              2014-12-19 16:18:58 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:18:58 [191]  (2963968000)        [Uec] [I] Processing progress information

              2014-12-19 16:18:58 [191]  (2963968000)     [muemsg] [I] <206>

              2014-12-19 16:18:58 [191]  (2963968000)        [Uec] [I] Done processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] [I] Initializing update...

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Done processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] [I] Verifying catalog.z.

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Done processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] [I] Extracting catalog.z.

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Done processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Processing progress information

              2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] [I] Loading update configuration from: catalog.xml

              2014-12-19 16:18:59 [191]  (2963968000)        [Uec] [I] Done processing progress information

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Processing progress information

              2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] [I] Update Finished

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Done processing progress information

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Processing event information

              2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] [I] Calling HandlePostpone with TaskID:  UpdateState: 2

              2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] [I] Finished Calling HandlePostpone

              2014-12-19 16:19:00 [191]  (2963968000)     [events] [I] deleting event interface object

              2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] [I] Updater session finish state value =2

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Done processing event  information

              2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] [I] Processing message queue disconnection request

              2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] [E] Error trace:

              *    2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] [E]   Failed to authenticate software id CMNUPD__3000 80A0C956CB72A4383784E1F8176C72A29BB59874 C18B76E1B22A0F362DC375D86C54E4A6ABB749FB

              2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] [E] Error trace:

              2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] [E]   Failed to authenticate message queue disconnect request

              2014-12-19 16:19:00 [191]  (2963968000)        [Uec] [I] Terminating thread

              2014-12-19 16:19:06 [191]  (2962903040)        [Uec] [I] Mue has terminated

              2014-12-19 16:19:06 [191]  (2962903040)        [Uec] [I] Terminating ipc channel

              2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] [I] Aborting IPC object connection

              2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] [I] Closing IPC connection

              2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] [I] Closing IPC server

              2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] [I] Stopped IPC server

              2014-12-19 16:19:06 [191]  (2962903040)    [updater] [I] Closing updater session

              2014-12-19 16:19:06 [191]  (2961305600)    [Plugin]  [I] Going to Get Task Status

              *    2014-12-19 16:19:06 [191]  (2961305600)  [Scheduler]  [I] Task [TTG - Install Antivirus (Mac) {Evaluation}] is finished

              2014-12-19 16:19:06 [191]  (2961305600)    [Plugin]  [I] Going to Free Cookie

              2014-12-19 16:19:06 [191]  (2961305600)      [agTsk] [I] AgentPlugin::FreeCookie()

              2014-12-19 16:19:46 [191]  (2954915840)     [imsite] [I] NaInet library returned code == 13

              2014-12-19 16:19:46 [191]  (2954915840)     [naInet] [I] HTTP Session closed

              2014-12-19 16:19:46 [191]  (2954915840)     [Agent]  [I] No package received from ePO server

              2014-12-19 16:19:46 [191]  (2954915840)     [Agent]  [I] Agent server communication session over

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Obtained the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] [I] Released the cryptshim lock

              2014-12-19 16:19:46 [191]  (2954915840)    [Pckproc] [I] end processPackage timeInterval=2147483647

              2014-12-19 16:19:46 [191]  (2954915840)    [Pckproc] [I] before wait timeInterval=2147483647

              2014-12-19 16:20:01 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:20:01 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:20:01 [191]  (2964500480)     [muemsg] [I] <206>

              2014-12-19 16:20:01 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:20:03 [191]  (2964500480)     [muemsg] [I] Initializing update...

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:20:03 [191]  (2964500480)     [muemsg] [I] Verifying catalog.z.

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:20:03 [191]  (2964500480)     [muemsg] [I] Downloading catalog.z.

              2014-12-19 16:20:03 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:20:48 [191]  (2959708160)        [UBP] [I] User logon/off event

              2014-12-19 16:20:55 [191]  (2957045760)     [Agent]  [I] Forward immediate events request received

              2014-12-19 16:22:35 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:22:35 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:22:35 [191]  (2964500480)     [muemsg] [I] File catalog.z is corrupt. Downloading complete file again.

              2014-12-19 16:22:35 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:50 [191]  (2964500480)     [muemsg] [I] Error occurred while verifying catalog.z.

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:50 [191]  (2964500480)     [muemsg] [I] Update Finished

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:50 [191]  (2964500480)     [muemsg] [I] <206>

              2014-12-19 16:23:50 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:52 [191]  (2964500480)     [muemsg] [I] Initializing update...

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:52 [191]  (2964500480)     [muemsg] [I] Verifying catalog.z.

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:52 [191]  (2964500480)     [muemsg] [I] Downloading catalog.z.

              2014-12-19 16:23:52 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] [I] File catalog.z is corrupt. Downloading complete file again.

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] [I] Error occurred while verifying catalog.z.

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] [I] Update Finished

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] [I] <206>

              2014-12-19 16:23:53 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:55 [191]  (2964500480)     [muemsg] [I] Initializing update...

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:55 [191]  (2964500480)     [muemsg] [I] Verifying catalog.z.

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:55 [191]  (2964500480)     [muemsg] [I] Downloading catalog.z.

              2014-12-19 16:23:55 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:56 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:56 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:56 [191]  (2964500480)     [muemsg] [I] File catalog.z is corrupt. Downloading complete file again.

              2014-12-19 16:23:56 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:57 [191]  (2964500480)     [muemsg] [I] Error occurred while verifying catalog.z.

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:57 [191]  (2964500480)     [muemsg] [I] Update Finished

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:57 [191]  (2964500480)     [muemsg] [I] <206>

              2014-12-19 16:23:57 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:59 [191]  (2964500480)     [muemsg] [I] Initializing update...

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:59 [191]  (2964500480)     [muemsg] [I] Verifying catalog.z.

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:23:59 [191]  (2964500480)     [muemsg] [I] Downloading catalog.z.

              2014-12-19 16:23:59 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:24:00 [191]  (2964500480)     [muemsg] [I] File catalog.z is corrupt. Downloading complete file again.

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:24:00 [191]  (2964500480)     [muemsg] [I] Error occurred while verifying catalog.z.

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Done processing progress information

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Received ipc data from mue

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Processing progress information

              2014-12-19 16:24:00 [191]  (2964500480)     [muemsg] [I] Update Finished

              2014-12-19 16:24:00 [191]  (2964500480)        [Uec] [I] Done processing progress information

               

              • 4. Re: deploying Endpoint Protection for Mac fails
                mcdave

                We're still facing this same issue, with a few Mac systems not getting the AV installed

                 

                2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] [I] Processing message queue disconnection request

                2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] [E] Error trace:

                2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] [E] Failed to authenticate software id CMNUPD__3000 26B143B5637575DC1A93FF6CCD2F84C261C32495 BC22F4DDA8946923D67CA7993A994E8ABF0AD295

                2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] [E] Error trace:

                2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] [E] Failed to authenticate message queue disconnect request

                2015-09-10 11:33:39 [260] (2963968000) [Uec] [I] Terminating thread

                2015-09-10 11:33:40 [260] (2961305600) [Plugin] [I] Going to Get Task Status

                2015-09-10 11:33:40 [260] (2961305600) [Scheduler] [I] Task [TTG - MIGRATE Antivirus (Mac)] is finished

                2015-09-10 11:33:40 [260] (2961305600) [Plugin] [I] Going to Free Cookie

                2015-09-10 11:33:40 [260] (2961305600) [agTsk] [I] AgentPlugin::FreeCookie()