I've emailed someone in support to contact you in this thread.
I branched you to your own thread as the other one was so old. You should contact Consumer Technical Support directly as they can help you. The link is below. From your region it would probably be easiest for you to do it via Online Chat. It's free of charge.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
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