OK, so the solution was to check the little box in the Agent profile that says "
BTW, this went all to tier 3 for this seemingly simple answer. No idea why this checkbox was necessary, when all the other product properties did not need this done.
Well, live and learn I suppose. I love it when I answer my own questions in here. It does look like some other people looked at this, so, perhaps this will be useful to others if anyone else ever has this issue.