Email from the labs:
Upon analysis we found that the submitted ZIP file contained only the logs generated during the GetSusp scan. The data in the logs will be used for prevalence purposes.
Filename Failure Reason Machine Name
======== ============== ========
gsusp_CBFDD124104B_120614_110549.zip The submitted zip file has no viable samples for analysis R2D2
Which is correct as I selected logs only for submission. I'm reluctant to allow the files to be submitted as I don't want to end up with at least two pieces of software malfunctioning, assuming the software puts the files into quarantine.
OK I've answered my own question with the help of a colleague catdaddy
GetSusp doesn't quarantine files, it merely forwards samples for analysis, which it succeeded in doing at the second attempt.
The labs very quickly analyzed my latest scan and provided an extra.dat which unfortunately can't be used in Consumer products but they also stated that the software would be cleared in the next update.
Note the attachments in response #1 don't apply as that was my first attempt. I re-ran the software, this time submitting the files rather than logs only, and once finished the submission occurred at the second try,