Force it to stop in Task Manager, or simply power down and reboot. Can you provide more information please such as what operating system and service pack (if applicable) this is, and what version of Internet Explorer is installed (even if you don't use it, McAfee does).??
I forced stopped it in task manager then rebooted and that seemed to do the trick. Thanks for that Ex_Brit, I did already force stop it then restarted the program but it seemed it needed a hard retsart.
Cheers for your time
Also just for the record I'm on win8 64bit & i use firefox
OK to prevent future problems with it, make sure Windows 8 is totally up to date and open IE to check the version by clicking Help/About. If it's IE10 then you need to upgrade it to IE11 as McAfee relies on IE being up to date, regardless of your default browser settings.
Then run the Virtual Technician to see if it finds any issues with the software and fixes them. http://mvt.mcafee.com/
Also check your drive for errors as that can stall a scan, see the tutorial here: CHKDSK - Check a Drive for Errors in Windows 8
If all that doesn't help the next scan then I suggest contacting Technical Support by phone or online chat, link below.
Toronto ▪ Canada
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