Assuming Windows 7 SP1 make sure that IE11 is installed, even if you never use it, the McAfee GUI does.
I would open a case with Technical Support if that TS hasn't helped permanently. Link below. Ask for escalation if their first attempt is not successful.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers
Thanks for reply, will do some checks but sure I'm running IE11.
Is the TS supposed to be a one-off fix or is it supposed to be applied to each scan? I've seen other posts asking the same question but haven't managed to find an answer!
Is a permanent solution going to be issued, the TS does specify that McAfee is "working toward a solution"? I have about 3 months left on my subscription and am thoroughly fed up with scans sticking on a regular basis unless I perform the steps in the TS. Incidentally, the only response to right clicking the tool icon is a flash of a black box, not sure if this is what is supposed to happen?
Still not happy but thanks for prompt response.
That's supposed to be a permanent fix. However if the thing only flashed briefly when you clicked it I suspect you didn't right-click and "Run as Administrator" as instructed.
Definitely followed the instructions to the letter. Why does the TS refer to a 'workaround' if the procedure is meant to be a permanent fix? I thought a workaround was a temporary solution?? The TS is clear - use this workaround "until this issue is resolved".
It means it is a workaround until the fix comes down the pipe as a major update. I would open a case with Technical Support.
There is a lot of uncertainty about if and when this issue will be resolved, I have a paid subscription and am not happy but will see what Technical Support can do.
Thanks for your help.
I tend to agree with your but have no idea when the fix is due out. It should be soon. Meanwhile just do quick scans or like me none at all - real-time protection is still active after all.
Please let know the (Security Center 12.8.xxx or 13.6.xxx) version of Product Suite that you have installed on your PC. This will help us identify if the fix has been incorporated in you Product build.
Also confirm whether you have purchased McAfee as part of BT.
No problems here with (Hanging)
Virus Scan- 17.6.481
This being as I tested Quick Scan/On Demand Scan/Observed Sheduled Scan.
Running Windows 7 Service Pack 1
All proceeded and completed with no more than (2) minutes of hesitation, before completing.