2 Replies Latest reply on Oct 27, 2014 7:12 PM by selvan

    McAffee Lifesave: Mobile Phone locked

    tkottmann

      My Mobile Phone is locked after I removed the SIM. It ask to enter the PIN to unlock.
      Since I forgot the PIN, I changed it in my Webaccount succesfully.

      Now I am trying to unlock the phone but still with no success.

       

      Question:

      Since the Phone is locked even before I can enter the SIM PIN, how would the phone know I changed the PIN to unlock MCAFFEE???

      In other words, I am not sure or understand if/how the phone can communicate to McAFFEE and get the new PIN???

       

      Thanks for support in advance!