Moved from Community provisionally to Business > ePO for better attention.
Thank you Ex_Brit.
did you try simple format?
No, because that would remove the software on the drive, right?
And btw, I could only format the "Application" partition.
The drive itself, the Private disk, cannot be formatted.
Are you talking about Cool Disk?
Am I right?
If it is, then you can format it without any issue but you have to install the encryption again because the software will remove after format.
I just took a picture of it.
It's this one.
I cannot format the disk.
Usually, if everything is fine. You see a partition called "LOCKED" and when you swipe with your finger it changes to "PRIVATE" and you can use it.
However, now I don't see "LOCKED" partition at all. And that is because it is not initialized.
At first you should know that it can just managing with its ePO or you can reset it by other ePO (Not 100% Sure) but if you don't want to use ePO to handle it, The only way is contact with your technical support or the vendor for reset it.
That's the problem.
We don't have the ePO server anymore.
We don't have a support contract anymore. That's why I started the discussion
It is free. you can download it and doing this during the trial period.