Moved to Consumer > General for better attention.
Am doing this half blind as I just returned from an eye appointment. Hopefully it will make sense.
The software can't find you Internet connection so maybe there is more than one which is confusing it? Check your network centre for anomalies/
Run the Virtual Technician to see if it finds and fixes problems: http://mvt.mcafee.com/
If that doesn't help, Technical Support is available free of charge by phone or online chat and linked below:
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
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