1 Reply Latest reply on Oct 21, 2014 11:32 AM by thyvarin

    After 1 year of a good installation,Stonesoft 1035 do not respond to CONSOLE

    dnk130

      For a year the equipment has worked well , and 2 days ago does not let me access by serial console neither tobe managed from the Stonegate Management Center. I reboot the firewall 2 times and send me a "normal" log in serial console.

       

      In the serial console, i can connect with putty software and i see the logs, but when i try to write the username, this not function.

       

      The SMC send me a error connection....  but all services are ok....   i just can´t manage the firewall.

       

      What can i do?

       

      Thanks in advance !

       

      Eduardo

        • 1. Re: After 1 year of a good installation,Stonesoft 1035 do not respond to CONSOLE
          thyvarin

          Hi,

           

          I would first try swapping the console cable to see if your current cable is somehow partially broken. And secondly make sure that you are using 9600bps, 8 databits, 1 stopbit, no parity settings on terminal emulator.


          One thing you could also do is to connect keyboard and screen directly to appliance. The reasoning for this is that NGFW appliances have two different consoles: local console uses keyboard and screen directly connected to appliance, and serial console uses the serial port, and if somehow now the appliance is set to boot up to local console, that would mean that you can't control it via serial console. You can change and check which console is used in GRUB menu shown after reboot, and change the setting also with sg-bootconfig command.


          BR,

          Tero