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It would sure help if you told us something about your computer..Operating system? Version of McAfee installed? Make and model of the computer? What does "do not have access" mean? Can you not access Windows entirely? If you can access Windows, have you tried running a full scan with McAfee after booting to Safe Mode? Does it find anything? If the trojan you mentioned is being "blocked" are you sure the computer is infected? Or do you mean you "don not have access" to the internet? Let us know more.
In the meantime, you'll need to use a separate computer and follow the instructions below.
On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:
Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware Manual Updater
In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
Hope this helps.
Thanks for your quick response. As you might be able to tell from my user name, I am completely clueless. Seems like I'll need someone to help follow your instructions.
We have Vista on an HP Pavilion Elite. Couldn't tell you want version of McAfee.
Perhaps there are separate problems:
1. We get repeated pop-ups stating that is particular trojan is blocked.
2. We also have a temp file (that my son thinks is associated with this) that we cannot delete. When we try to delete it, it tells us that we do not have permission to delete it and access is denied.
3. We cannot access the internet on that computer; we click on the icon and it tries to start and then closes. Looking at some on the information on the McAfee site, it seemed like I needed to download something from the internet to deal with this. Perhaps I was wrong.
Again, thanks for your help. I will need to get someone to read your post and take care of this.
Let us know how it goes.