we have the same problem - any advice?
thanks for that - although i've already known this guide.
But we wanted to try upgrading from 10.2 to 11 to 12 instead of moving from 10.2 to 12. Do you have experience with that or isn't is advisable at all?
Any special problems to await by doing so?
You can if you wish. Since all users have to re-provision, and no user/device info gets brought over, It's more time consuming to go to 11, have users re-provision then go to 12 (no user have to re-provision from 11 to 12). EMM 12 offers some more features than 11 does and is more optimized. Since users have to re-provision, I suggest going to EMM 12.
thanks for your advice.
Because of special circumstances we will do the update to v11 and to v12 afterwards. Hope it will work :-)