The WinPE version of the disk cannot perform an emergency boot only the EETech standalone disk. I have attached the EETech 6.1.3 Stand Alone iso. This will need to be burned to a CD.
I highly recommend upgrading to the current version as this issue has been resolved and EEPC 6.1 is end of life.
Two questions, however:
1. How does this disk know the authentication credentials for our EE users? How can I log in using it?
2. If this is the right thing, why do the instructions want me to make a a WinPE version? I've just wasted a whole day fannying around with it only to find out it's the wrong thing?
The EETech / DETech disks allows you to authenticate either using a EE user from the preboot file system (PBFS) if the PBFS and / or MBR is not damaged or by using the recovery XML file for the machine that can be exported from ePO.
I reviewed KB71868 and KB75730 and both mention the use of the EETech Stand Alone disk. The reference in KB71868 points to the EETech User Guide which does contain instructions on how to create all recovery disks including WinPE. Because the specific instructions for the building of EETech Stand Alone for each version may change, KB71868 was not written for any specific version of EEPC.
I updated KB71868 to point to the latest version of the EETech user guide as the Product Doc link pointed to the EETech 6.0.1 version.
Many thanks - got in using the code of the day. After a defrag and reboot, EE is now working as it should!
As for updating - we've only just gone to this one. Last year we were still on Safeboot!
I used your iso file and it worked great, thanks! I got the code of the day and now am stuck at the authorization section, where do I get the recovery XML file so I can authorize and do the emergency boot?
Thanks much, your assistance is greatly appreciated!
The XML file is exported from ePO by selecting the machine and clicking Actions | Drive Encryption | Export Recovery Information
Thanks. I do not have ePO, if I purchase the software using my old account login, will my machine show up there? Thanks again and sorry for all these questions, but this is a new realm for me and I'm just trying to do what I can to get my system back.
Thanks much and have a great day!
duplicate thread going on - How to Determine which Version of EEPC is on the old Drive
If you don't have access to the company EPO which installed this software, there is absolutely no way to recover the data. You did say in the other thread though that you had a backup.
We don't use MCAfee Endpoint Security (only McAfee agent, VirusScan and HIP) on a corporate laptops but one our computer has got the same message:
McAfee Endpoint Encryption
Fatal Error: [0xEE00000E] Invalid timezone bias
We tried to boot with EETech_6.1.3__Standalone.iso but couldn't use it because there are no xml-file exported from ePO as we don't use McAfee Endpoint Security.
An inventory list for damaged laptop doesn't contain any encryption software, I found only Drive Encryption for HP ProtectTools.
Is it possible that any McAfee installed product coupled with Drive Encryption for HP ProtectTools damaged the computer?
Can we use EETech_6.1.3_Standalone.iso without the XML file?