Download Stinger and run it on your problem machine - it should detect and remove any malware. If your browser is infected with PUPS, Adware etc, you may need something else - the moderators on this forum will share some links I expect.
If Stinger is no help. Try AdwCleaner and Malwarebytes Free as linked in the last link in my signature below.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers
How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft
How To Submit A False Detection To McAfee
Beta Test McAfee Products For PC & MAC
Anti-Spyware/Malware/Hijacker Removal Tools
Many thanks. I think I have solved the problem - thanks to you. Via SAFE MODE, I went to the link to McAfee you provided (I'm in England) and, following instructions, I downloaded and installed the software, finally getting the message "Your Computer is Safe", including REAL-TIME SCANNING is ON.I then ran STINGER which detected and cleaned 4 threats. When I now get the message "PONTENTIALLY UNWANTED PROGRAM BLOCKED", followed by "REMOVE/ALLOW/CLOSE", but I am unable to proceed further - just get repeats. Do I need to run ANTI-SPYWARE/MALWARE, as you suggest in your signature.
Run those two extra applications that I suggested above, you'll find them in the last link below that post. Note that Malwarebytes Free can be downloaded, installed and run all in Safe Mode with Networking if necessary and to keep it free do NOT accept the free trial.
Best however to run these things in regular mode if possible.
Thanks, Ex_Brit. You refer to "two extra applications" in your last link. I've downloaded and installed Malwarebytes Free but I do not see the other one. Could you please specify it? I've read your article, but still don't see how to reach the second program. However, I can run Malwarebytes in regular mode and all seems well. Also I'm not sure about the "Free" aspect. I have not opted for the Premium but the Mawarebytes on my computer is headed "Malwarebytes (Trial)" and there is a further reference to "end of Trial". Have I got the right program? Can I keep it on my computer? It seems to work OK. Do I need the other one?
Grateful for your help.
Adwcleaner, it's there.
It should say Malwarebytes (free) If it said trial thaty implies you opted for the free trial of the premium version . That has real time scanning available so to check settings and detection and protection and see if malware protection can be enabled mine is greyed out. Also scheduling .and advanced settings are available not greyed out.
In my link it says this:
- NOTE: to keep Malwarebytes actually free of charge, do NOT accept the free trial offer. If you do you will end up with the wrong version.
I should have added, uninstall the trial and reinstall the free version. It's clearly marked on MBAM website. Do not accept any trial offer at all.
Just remember to update it before each use.
The other software I suggested is AdwCleaner and that is also in my link.