2 Replies Latest reply on Sep 22, 2014 10:28 AM by JoeBidgood

    ePO 4.6.1 Web Interface Down

    sjarman

      Hi,

       

      After installing Windows Updates for a customer server and then rebooting it, the ePO console (https://localhost:8443/core/orionSplashScreen.do) now gives us a HTTP 500 error. Accessing the config page (https://localhost:8443/core/config) works fine, and the "Test Connection" button returns successfully.

       

      All ePO services are running.

       

      The orion.log file contains the following latest entry:

       

      2014-09-22 09:25:20,272 ERROR [http-8443-Processor19] servlet.ControllerServlet  - an unexpected error occurred while core's bean factory was not available

      org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

        at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

        at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

        at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:238)

        at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:231)

        at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:60)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

        at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

        at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

        at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

        at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

        at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

        at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

        at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

        at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

        at java.lang.Thread.run(Thread.java:619)

        • 1. Re: ePO 4.6.1 Web Interface Down
          fitchsoccer342

          HTTP 500 is obviously something internal to your server, seeing that your ePO config page loads fine and your DB connection is fine, its something within Apache. Have you tried restarting the McAfee services again or rebooting it again?

           

          Did you install any new extensions in ePO or anything?

          • 2. Re: ePO 4.6.1 Web Interface Down
            JoeBidgood

            (Just as an aside, it's unlikely to be Apache - the ePO web interface is provided entirely by the application server service, which is tomcat.)

             

            A more likely cause would be an extension problem, which is most easily seen in the orion log when ePO is starting up. To the OP - please restart the application server service (which will prompt you to restart the server service as well) - when the console is available again, please zip up and attach the orion logs from ..\server\logs. (The files I mean are orion.log, orion.log.1 and so on.)

             

            Thanks -

             

            Joe